Senior Instructional Designer and Learning Consultant

Sharon Filadelfia

619-***-**** ******.**********.****@*****.*** LinkedIn Digital Portfolio

PROFESSIONAL SUMMARY

Dynamic Learning & Development Specialist with 15+ years’ experience designing and delivering innovative, objective-based learning solutions across HR, Compliance, Operations, IT, and Leadership domains. Blends creativity with instructional rigor to craft engaging eLearning, ILT, and VILT programs grounded in adult learning theory and the ADDIE model. Skilled at partnering with SMEs to transform complex concepts into interactive, retention-boosting modules using Articulate Storyline, Rise 360, Vyond, and multimedia design tools. Adept in LMS administration (Workday, Moodle), needs analysis, and program evaluation to ensure measurable business impact. Known for a collaborative, high-energy style that inspires learners, empowers teams, and turns “mandatory training” into experiences people actually look forward to.

CORE COMPETENCIES

• eLearning tools expert (Articulate 360,

Camtasia, Vyond, Audition and others)

• Storyboard, script and lesson plan writing

• Graphic Design (Adobe Creative Suite, SnagIt)

• Measurement and Evaluation expert

• Train-the-Trainer

• LMS Admin (Workday, SAP, and others)

• Google Suite, including Google Meet

• Questonmark Perception • Analytical data-driven problem-solver

• Mentoring and coaching • Learning Design, Development, Implementation

• ADDIE & SAM expert – all phases

• Project/Program Management

• Root cause/Task analysis for objective

development

SELECTED ACHIEVEMENTS

• Directed a high-profile, congressionally mandated IRS training project from concept to launch in just four months, producing a highly interactive Articulate Storyline course that achieved 100% completion across the workforce and earned recognition for engagement and clarity.

• Developed 200+ hours of eLearning, ILT, and VILT training across HR, compliance, operations, IT, and leadership topics, consistently achieving learner satisfaction scores above 95%.

• Conducted in-depth needs assessments for Navy and IRS learning initiatives, pinpointing performance gaps and aligning objectives with operational, compliance, and technical requirements.

• Built blended learning programs combining eLearning (Storyline, Camtasia, Captivate, and generative AI for motion graphics and voiceover) ILT, and VILT components, reducing new-hire time-to- competence by 30% and increasing post-training job performance scores by 25%. PROFESSIONAL EXPERIENCE

Internal Revenue Service (IRS) — San Diego, CA

Instructional Systems Senior Specialist Dec 2021 – Present

• Coach and collaborate with cross-functional teams (HR Partners, Instructional Systems Specialists, IRS operational business organizations) across the IRS; oversee the full lifecycle of leadership learning solutions serving 90,000+ employees.

Sharon Filadelfia, Page 2

• Write and script learning content/dialogue for VILT, ILT and eLearning using Powerpoint, Articulate Storyline, SharePoint and Adobe Creative Cloud, as well as platforms like Adobe Connext/MS Teams..

• Partner with stakeholders and SMEs to deliver targeted training that re-skills the workforce in support of organizational modernization.

• Plan, assign, and review team work performance; address escalated concerns, coach for improvement, and recognize high performers.

• Author facilitator guides, participant workbooks, and job aids to support both in-person and virtual delivery, ensuring consistent learner experiences across locations.

• Facilitate live training and execute remote learning strategy using Teams, Zoom, and Adobe Connect. Information Warfare Training Command, U.S. Navy — San Diego, CA Instructional Systems Specialist Sep 2008 – Dec 2021

• Administered Navy-specific LMS and implemented/administered organization’s first QuestionMark Perception instance for adaptive testing and branching surveys.

• Applied ADDIE methodology to design blended learning solutions integrating eLearning, ILT, and OJT formats to modernize 28 information warfare courses for improved engagement and motivation.

• Collaborated with stakeholders to assess learning needs and define measurable learning objectives for five courses- led to effective course revision and overwhelmingly positive level 3 feedback. U.S. Army — Various Locations

Intelligence Officer (Lieutenant Colonel), Active Duty & Reserve

• Performed comprehensive task analysis on technical and operational roles to inform training design.

• Created scenario-driven training, job aids, and simulation-based exercises for operational readiness.

• Managed multiple training projects simultaneously, meeting all deadlines under high operational tempo.

EDUCATION & CERTIFICATIONS

M.A., Educational Technology – San Diego State University Certifications: Kirkpatrick Bronze Covey 7 Habits Arbinger Inclusion & Performance PMP Sep 2025 TECHNICAL TOOLS/SKILLS

• Instructional Design & Adult Learning: ADDIE, Gagné’s Nine Events, Bloom’s Taxonomy, needs analysis, learning styles, blended learning design, performance gap analysis

• eLearning Development: Articulate Storyline, Rise 360, Vyond, Adobe Creative Suite Camtasia, Snagit, Captivate, Audition

• Facilitation & Delivery: ILT, VILT, Google Meet, Microsoft Teams, recorded/on-demand training production, facilitator and participant guide creation

• Learning Management Systems: Workday Learning, Moodle, course deployment, enrollment automation, Questionmark Perception for evaluation, reporting & analytics

• Collaboration & Project Management: SME collaboration, remote team leadership, JIRA, SAP, Google Workspace, Microsoft Office Suite

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