Customer Service High School
Resume:
Skills
Communication
Contact
Summar y
Dedicated CSR professional with a strong background in healthcare and community engagement. Skilled in building empathetic relationships, implementing impactful initiatives, and driving posi- tive social change. Committed to delivering exceptional service, fostering community well-being, and supporting organizational goals through compassionate communication and strategic pro- gram management.
Education
High School Diploma
MONTEBELLO HIGH SCHOOL
Experience
SAS RETAIL SERVICES
Traveling Retail Merchandiser
Phone:
Email:
*********@*****.***
Gender:
Female
S.D. J.C
Healthcare Services
Patient Care Technician
S.D. J.C
Administrative Office
Alison Online Courses
Elderly care and Caring for the Disabled.
● BEHAVIORAL THERAPIST - NPI 133*******
ALISON
Understanding Child Development and Disabilities.
Monitor inventory levels and communicate stock needs to distribution centers or management Perform store visits to assess compliance with branding and merchandising standards Collaborate with store staff and management to facilitate promotional activities and product launches Collect and report data on sales, stock levels, and competitor activity Ensure timely delivery and setup of promotional materials and POS displays Adapt strategies based on store and regional requirements, demonstrating flexibility and problem-solving skills. Travel regularly to multiple retail locations to execute merchandising plans Set up and arrange product displays according to company standards and promotional guidelines Stock shelves and ensure product availability and proper placement Conduct store resets, planograms, and visual updates to en- hance product presentation
Leadership Problem-Solving
Adaptability time Management
Healthcare Customer Service & Sup
port
Insurance Verification & Billing Med
ical Terminology
Electronic Health Records (EHR) Ma
nagement Epic/Cerner/Meditech
Proficiency Data Entry & Document
ation Accuracy
Conflict Resolution & Problem Solvi
ng
CRM Software (e.g., Salesforce, Zen
desk) Compliance with HIPAA Regul
Teamwork
Critical Thinking
Grace Teutle
CSR HEALTHCARE
Diploma
Diploma
Certificate
Certificate
Behavioral Therapist
CROSSOVER HEALTHCARE
Aug 1990 – Jun 1994
Spanish
ations Multichannel Communication
Language
Greet and assist patients, ensuring a welcoming environment Coordinate patient check-in and check-out processes Provide relevant information about hospital services Support clinical staff with non-clinical tasks Maintain patient comfort and address inquiries Ensure cleanliness and organization of patient areas Document patient interactions accurately CSR
Provided exceptional customer service and support to patients and healthcare providers Managed patient inquiries, appointments, and documentation efficiently Educated patients on healthcare plans, services, and policies Ensured compliance with healthcare regulations and confidentiality standards Assisted in billing, insurance verification, and data entry tasks Collaborated with healthcare teams to enhance patient satisfaction and care delivery. Customer Service Supervisor .
Oversee daily store operations and ensure excellent customer service Supervise and motivate sales associates to meet sales targets Maintain inventory accuracy and manage stock levels Train and evaluate staff to ensure product knowledge and performance standards Handle cus- tomer inquiries, complaints, and escalations professionally Monitor sales performance and im- plement strategies to improve results Ensure store compliance with company policies and pro- cedures Assist in visual merchandising and store presentation. ER Unit Secretary
Managed patient admissions, discharges, and transfers efficiently Managed patient documen- tation and administrative tasks in a fast-paced Emergency Room setting. Utilized EMR systems including Epic, Corner, and Meditech to accurately input and retrieve patient information. Coordinated communication between clinical staff, patients, and family members to ensure ef- ficient patient flow. Scheduled appointments, prepared charts, and maintained accurate elec- tronic records in compliance with hospital policies. Supported multidisciplinary team with ad- ministrative support to enhance patient care delivery. Private Duty Nurse
Provide personalized, around-the-clock nursing care to patients in their private residence Monitor and assess patient health status, administering medications and treatments as pre- scribed Assist with activities of daily living (ADLs) such as bathing, dressing, and mobility Maintain accurate and detailed documentation of patient care and progress Collaborate with family members and healthcare providers to develop and update care plans Ensure a safe and comfortable environment, adhering to infection control protocols Respond promptly to medi- cal emergencies and notify appropriate personnel as needed Educate patients and family mem- bers on health management and medication adherence. ER Registration Specialist
Efficiently registered patients in a fast-paced emergency room environment, ensuring accuracy and completeness of patient information. Utilized EMR systems including Epic, Corner, and Meditech to input and verify patient data, streamline registration processes, and maintain elec- tronic records. Collaborated with clinical staff to confirm patient details, insurance information, and medical histories. Ensured compliance with HIPAA and hospital policies regarding patient confidentiality and data security. Provided exceptional customer service to patients and fami- lies during the registration process.
iTALK WIRELESS
WHITTIER HOSPITAL
HARRIS FAMILY TRUST
LONG BEACH HOSPITAL
POMONA HEALTHCARE CENTER
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