Customer Service Representative
Resume:
Lisa Harvey
Weldon, NC *****
***********@*****.***
Professional Summary
Compassionate and service-oriented professional with 15+ years of experience in healthcare support, customer service, and remote communication roles. Proven ability to deliver empathetic care, resolve issues efficiently, and foster positive experiences in high-pressure environments. Adept in virtual platforms, CRM systems, and healthcare documentation. Passionate about improving the lives of others through attentive support and responsive service. Education
Associate of Applied Science in Health and Human Services Halifax Community College – Weldon, NC Graduated 5/2016 Work Experience
Trillium Health Resources – Remote 10/2024-Present Community SOC Family Representative
● Educated parents and caregivers on navigating child-serving systems, including physical and behavioral health and social services.
● Partnered with the System of Care Coordinator in county-based initiatives to support youth mental health and substance use recovery.
● Participated in system planning, coordination, and training efforts related to integrated care.
● Supported members and legal guardians in selecting service providers and developing care plans.
Alorica Call Center – Remote 3/2020-10/2024
Customer Service Representative
● Handled a high volume of interactions while consistently meeting performance metrics for speed and accuracy.
● Applied deep product knowledge to address customer questions and promote services.
● Resolved complex concerns with professionalism and empathy, improving customer satisfaction scores.
● Maintained detailed customer records using CRM tools to support future interaction
● Participated in ongoing training to stay current on new products and best practices. Easter Seals UCP NC & VA 12/2015-03/2020
Administrative Assistant
● Scheduling and coordinating virtual and in person meetings and events
● Scanning, filing, and tracking documents
● Handle 25-30 emails daily and phone calls
● Troubleshoot billing errors, resolve vendor disputes, and streamline workflow Skills
● Customer-Focused Communication ● Microsoft Office Suite (Word, Excel,
● Multitasking in High-Volume Environments ● Healthcare Support & Documentation
● HIPAA Compliance (Familiarity) ● Microsoft Office Suite (Word, Excel, Outlook
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