Executive Secretary

Syreeta Guyot Ray

Fredericksburg, VA • 540-***-**** • **********@*****.*** • LinkedIn: linkedin.com/in/syreetaray

Professional Summary

Seasoned healthcare operations and revenue cycle leader with 26 years of progressive administrative experience across medical, pharmacy, nonprofit, and faith-based sectors. Proven record of recovering millions in overlooked revenue, strengthening pharmacy billing workflows, and leading complex claims analysis with precision. Adept at navigating Medicare, Medicaid, and third-party payers while optimizing workflows that reduce denials, accelerate payments, and drive compliance. Recognized for superior written and verbal communication, creative content development, and marketing leadership—bridging technical expertise with storytelling that informs, engages, and inspires.

Core Expertise

• Pharmacy & Medical Billing (NDC, HCPCS, CPT/ICD-10)

• Complex Claims Analysis & Resolution

• Revenue Cycle Optimization (RCM) & Denials Management

• Medicare, Medicaid & Third-Party Payers

• Cross-Functional Team Leadership (Remote & Onsite)

• Marketing, Content Creation & Executive Communications

• Governance & Compliance Oversight

• Strategic Partnerships & Community Engagement

Professional Experience

Unity ChurchVA – Administrative Secretary

Woodbridge, VA Jan 2025 – Present

• Lead administrative, operational, and marketing functions—managing communications, social media content, outreach campaigns, and event branding to elevate community visibility.

• Maintain IRS compliance, financial filings, and executive documentation with accuracy and timeliness.

• Partner with leadership to develop wellness initiatives and creative storytelling campaigns, blending ministry and marketing strategy.

It Takes Two, Inc. – Board Secretary

Jun 2024 – Present

• Guide board governance, strategic policy development, and partnership building for youth empowerment nonprofit.

• Document executive decisions with precision while enhancing community engagement through marketing, creative writing, and donor outreach campaigns.

• Introduced board communications framework that improved stakeholder clarity and transparency.

Colorado Retina Associates – Revenue Cycle Manager (Promoted from Supervisor & Lead)

Denver, CO (Remote) 2012 – 2024

• Recovered $10.3M in a single month by creating and leading a Financial Clearance Coordinator program.

• Oversaw pharmacy/medical claims, payer edits, and revenue cycle processes—reduced denials by 27% through Lean Six Sigma workflow redesign.

• Implemented training programs that improved payer compliance and accuracy of NDC-to-Medicare billing conversions.

• Managed remote team of 15 across multi-specialty clinics; maintained 95% clearance accuracy rate while improving cross-departmental collaboration by 50%.

• Collaborated with IT and finance to enhance EPIC workflows, edit rules, and payer compliance for drug billing claims.

Developmental Horizons – Vice President of Operations

Las Vegas, NV 2016 – 2020

• Directed enterprise-wide integration of three behavioral healthcare centers, increasing revenue by 15%.

• Partnered with government agencies and nonprofits to expand care delivery and reimbursement strategies.

• Advocated for policy changes that advanced equitable billing and access to services.

• Launched mentorship pipelines that boosted retention and leadership succession rates by 15%.

Education & Certifications

• B.S. Healthcare Management & Operations – University of Phoenix (2019)

• A.A.S. Healthcare Business Admin & Mgmt – Everest College (2008)

• Certifications: CRCP (AAHAM), CPSS (ASOA/BSM), OCS (AAO)

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