Development Manager Network

Stephen Caruso

Pelham NH 603-***-**** ******@*******.***

SUMMARY

Results-oriented Network Development Manager with expertise in building and expanding provider networks, negotiating contracts, and driving strategic partnerships to enhance organizational growth. Skilled in market analysis, compliance oversight, and performance optimization, with a proven ability to strengthen provider relationships, improve service accessibility, and achieve business objectives. Recognized for strong leadership, communication, and problem-solving skills that foster collaboration and long-term success. SKILLS

Strategic Relationship Building

Negotiation and Persuasion

Communication and Collaboration

Problem-Solving

Leadership and Team Development

Contract Management

Market Analysis

Provider Network Development

Compliance and Regulatory Knowledge

Data Reporting and Performance Metrics

EXPERIENCE

NETWORK DEVELOPMENT MANAGER 11/2024 - Current

New England Inpatient Specialists - Andover, MA

Led the development and expansion of business networks by identifying, negotiating, and onboarding strategic partners to drive organizational growth.

Built and maintained strong relationships with stakeholders, vendors, and community partners to enhance collaboration and long-term engagement.

Conducted market research and data analysis to identify growth opportunities, optimize network performance, and align strategies with business objectives.

Directed cross-functional teams in implementing network development initiatives, ensuring seamless communication, compliance, and achievement of performance targets.

INTERIM CEO & DIRECTOR OF BUSINESS DEVELOPMENT 01/2020 - 05/2024 Orthopedic Surgery Inc. DBA Agility Orthopedics - Stoneham, MA Directed overall organizational strategy and daily operations, ensuring alignment with long-term business objectives and financial performance goals.

Spearheaded business development initiatives, securing new partnerships, expanding market presence, and increasing revenue opportunities. Provided leadership to cross-functional teams, fostering a culture of accountability, innovation, and high performance. Oversaw financial planning, budgeting, and resource allocation to optimize operational efficiency and support sustainable growth REGIONAL MANAGER, PHYSICIAN OUTREACH 01/2014 - 01/2020 Beth Israel Lahey Health - Burlington, MA

Managed physician outreach programs across multiple regions, strengthening relationships with healthcare providers to drive patient referrals and service utilization.

Developed and implemented strategic outreach initiatives, increasing physician engagement and enhancing awareness of healthcare services. Analyzed regional market trends and physician needs to tailor outreach strategies, ensuring alignment with organizational goals and community health priorities.

Collaborated with hospital leadership, clinical teams, and community partners to improve communication, streamline referral processes, and support growth objectives.

PHYSICIAN RELATIONS REPRESENTATIVE 01/2006 - 01/2014 Winchester Hospital - Winchester, MA

Built and maintained strong relationships with physicians and medical practices to enhance referral networks and improve patient access to services.

Acted as the primary liaison between physicians and hospital leadership, ensuring timely communication and resolution of concerns. Supported strategic initiatives by promoting hospital programs, specialty services, and new technologies to physician partners. Conducted regular visits and presentations to physician offices, gathering feedback to improve services and strengthen physician engagement.

SALES & CLIENT SERVICES MANAGER 01/2002 - 01/2005 United Plastic Fabricating, Inc. - North Andover, MA Directed sales and client service operations, achieving revenue growth while maintaining strong client relationships and satisfaction. Developed and implemented sales strategies to expand market share, drive new business, and strengthen long-term partnerships. Trained and managed client service teams to deliver exceptional support, resolve issues quickly, and exceed customer expectations. Monitored sales performance, prepared reports, and analyzed client feedback to identify opportunities for improvement and growth. PHARMACEUTICAL SALES REPRESENTATIVE 2-PC 01/2000 - 01/2002 Organon Pharmaceuticals - West Orange, NJ

Promoted pharmaceutical products to healthcare professionals, driving awareness, adoption, and increased prescription rates. Built and maintained relationships with physicians, pharmacists, and healthcare providers to expand market presence and support patient care.

Delivered product presentations, clinical data, and educational resources to ensure informed prescribing decisions. Monitored sales performance, market trends, and competitor activity to identify growth opportunities and achieve territory targets. FIELD SALES SPECIALIST, PC & SPECIAL 01/1998 - 01/2000 AstraZeneca Pharmaceuticals, LP - Wilmington, DE

Managed field sales operations across primary care and specialty accounts, achieving territory growth and exceeding sales objectives. Built strong relationships with healthcare providers, delivering product education and support to drive prescribing confidence and loyalty. Conducted in-person and virtual sales presentations, tailoring clinical and product information to meet the needs of diverse audiences. Analyzed territory performance, market trends, and competitor activity to develop strategic sales plans and maximize market penetration. EDUCATION

Notre Dame College - Bachelor of Arts

Business Management

Skills

Strategic Planning & Execution, Team Leadership & Mentorship, Adaptability, Physician Relations & Retention, Interpersonal Communication, Team Collaboration, Product Marketing & Sales Growth, Salesforce CRM & Database Management, Budgeting & Financial Analysis, Problem- Solving, Time Management

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