Customer Service Call Center
Resume:
Monique McCullough
**** * *** ****** ************, Fl, 32254
********************@****.***
*********************@*****.***
WORK EXPERIENCE
CSRII TTEC -Customer Advocate -Prescription refill/ mail order, and pharmacy benefits-2022-2024
AGR GAS/ ELECTRIC Customer Service Representative, Inbound- Outbound Call Center- did bundles of gas and electricity, and supplied the electric company with power or gas- 2012- 2014
Time Customer Service inbound call center, sells magazines, business, and legal reports, gov
contracts, OSHA manuals, 1999-2007
Quality Control officer- Listen to calls and ensure quality – 2007-2012
Cook, line cook, prep cook, manager, shift leader, team member, crew leader,
Ruby Tuesday – 1997- 2001,
Whataburger -2001-2005
McDonald's, - 2005- 2012 The Boles School,
Citibank- food Bev,- 2010-2010 temp service
Omni Hotel,2014- 2016
Clayton State University, 2016- 2018
EDUCATION
Vanguard High- Ocala, FL-graduated 1997
ETCAE- trade school- Ocala, FL – culinary
South University BBA – Business Administration (In Progress – 2026 Major in Management
SKILLS
Customer relations,
Customer Service Skills, manager, team player- leader, organizational skills,
As a manager/ supervisor- run end-of-day reports, beginning of the day reports, inventory, run the kiosk, work under pressure at high volume,
Understand customers come first,
Follow directions as they are given,
I can work with a diverse staff, listen and follow directions,
Quick study, know how to handle a difficult situation,
Eager to learn and advance, ambitious, determined to do the best job,
Take initiative when faced with a task, organize,
Get the job done, work well as a team member,
Great supervisor, motivated and driven to do the best job possible
Serve as the first point of contact for patient inquiries, exhibiting excellent customer service skills.
Responsible for performing all service agent responsibilities per established company protocols.
Provide phone support for post-op patients and work directly with vendors and field technicians.
Provide expert technical support and guidance to customers by diagnosing and resolving product-related issues accurately.
Scheduling follow-up appointments as needed and managing e-commerce orders and data entry promptly.
Utilize automated systems proficiently to log, retrieve, and update information accurately.
Assist customers in resolving technical problems related to portable connect and other devices.
Identify and escalate complex customer situations to appropriate departments.
ü Maintain a high level of professionalism and empathy in all customer interactions, demonstrating a strong commitment to delivering exceptional customer service.
Attend additional necessary training to maintain up-to-date knowledge of products and procedures.
Qualifications:
High school diploma
Excellent communication skills, both verbal and written, with the ability to convey technical information clearly to non-technical individuals.
Strong organizational skills and attention to detail in managing orders, appointments, and customer interactions.
Proficiency in using automated systems and software for data entry and customer management.
Problem-solving skills to address customer inquiries, troubleshoot issues, and escalate when necessary.
Flexibility to adapt to changing priorities and multitask effectively in a fast-paced environment.
Familiarity with medical terminology, devices, and healthcare industry practices is a plus!
Customer Service
I provide fast, friendly service by actively seeking out customers to assess their needs and provide aid. I have an emphasis on department and product knowledge, providing information on product features and knowing related items to sell an entire project. I know how to greet, qualify, recommend, and close with every customer in their department. I also know how to handle basics in the adjacent department
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