Saudi Arabia Housekeeping Manager
Resume:
Results-driven and seasoned Executive Housekeeper with over 19 years of progressive
experience in the hospitality industry, including extensive expertise in hotel pre-opening and luxury resort operations. Proven leader in managing large teams, implementing high- standard cleaning protocols, and optimizing operational efficiency to elevate guest satisfaction scores. A skilled professional adept at budget management, staff training and development, and fostering a collaborative, service-oriented environment Professional
Summary
Skills
• Developing an Empowered Team
• Leading by Example
• Problem Solving and Decision Making
• Business Improvement and Planning
• Budget & Inventory Management
• Guest Relations & Satisfaction
• Quality Assurance & Audits
• Effective Communication
• Detail Oriented
• Excellent Interpersonal
• Health & Safety Protocols (OSHA)
• Team Leadership & Training
• Vendor Negotiation
• Pre-Opening Operations
Work History Executive Housekeeper (Pre-opening), 08/2022 - Current Swiss International Hotel and Resort, Dammam, Saudi Arabia
• Directed the complete pre-opening operations for the housekeeping department, establishing all Standard Operating Procedures (SOPs) and departmental policies
• Recruited, trained, and managed a team of 45+ staff, ensuring adherence to five-star service standards.
• Successfully coordinated with suppliers and procured all necessary inventories and equipment for the department..
• Developed and implemented an effective training program that ensured staff were well-versed in new protocols, resulting in a well-prepared and competent team for launch.
• Maintained inventory of cleaning supplies and guest amenities, ensuring optimal stock levels were maintained at all times. Housekeeping Manager (Pre-opening), 03/2018 - 07/2022 Warwick International Hotel and Resort, Riyadh, Saudi Arabia
• Oversaw all aspects of the housekeeping department during the pre-opening phase, including hiring, training, and departmental setup.
• Managed the departmental budget and inventory, successfully reducing operational costs by 10% through strategic vendor negotiations.
• Implemented rigorous quality control measures, leading to a 15% increase in cleanliness and guest satisfaction scores.
• Coordinated with engineering, front office, and other departments to ensure seamless operations and timely guest room readiness.
• Effectively addressed and resolved guest complaints, contributing to a high level of guest retention
MOHAMMAD SAIF
Dammam, Saudi Arabia
************@*****.***
Housekeeping Manager (Pre-opening), 07/2015 - 03/2018 Best Western International, Riyadh, Saudi Arabia
Assistant Housekeeping Manager (Pre-opening), 12/2013 - 07/2015 Crowne Plaza an IHG Hotel, Riyadh, Saudi Arabia
Assistant Housekeeping Manager (Pre-opening), 05/2010 - 11/2013 Golden Tulip Hotel Inn Resort Dana Bay, Al Khobar, Saudi Arabia Housekeeping Supervisor (Pre-opening), 07/2008 - 05/2010 Sofitel Luxury Hotel, Al Khobar, Saudi Arabia
Housekeeping Supervisor (Pre-opening), 08/2006 - 06/2008 Coral International Hotel, Al Khobar, Saudi Arabia Housekeeping Supervisor, 07/2005 - 05/2006
Saymon Hotel and Resort, Cox Bazar, Bangladesh
North South University, Dhaka, Bangladesh, 01/2000 - 04/2004 Bachelor of Business Administration
Academic Background
• Swiss International Academy, Swiss LQA Training, 09/2023
• Warwick International Hotel, Fire Evacuation Plan, Fire Fighting, First Aid, and Guest Relations Training, Performance Appraisal Training, 09/2020
• Lobster Ink, Housekeeping Professional, 10/2017, Hospitality Security Roles and Responsibilities, 10/2017, Hospitality Security in the Guest Room, 10/2017, Health and Safety Standards, 10/2017
• Udemy, Hotel Management Fundamentals, 01/2023, Hotel Management Operations, 01/2023
• Crowne Plaza Hotel an IHG Hotel, Employee of the Month Award, IHG 5 S Way of Clean & IHG Culture of Clean Implementation, 04/2014 Golden Tulip Resort, Module 1 Customer Awareness, CA1 - Company Orientation, 11/2013, CA2 - Basic & Essential Skills, 11/2013, CA3 - Proper Telephone Skills & Manners, 11/2013, Certification in Micros Opera and MC, 05/2008
Training &
Certifications
• Led pre-opening activities for prestigious hotels and resorts, successfully accomplished soft opening and grand opening such as Swiss International Hotel and Resort.
• Led pre-opening activities for Warwick International Hotel and Resort.
• Led pre-opening activities for Best Western International.
• Led pre-opening activities for Crowne Plaza, an IHG Hotel.
• Led pre-opening activities for Golden Tulip Hotel Inn Resort Dana Bay. Accomplishment
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