Customer Service Food

LaNautica Rice

Detroit, MI ***** *************@*****.*** +1-205-***-****

Professional Summary

Reliable and adaptable professional with extensive experience across retail, customer service, food service, hospitality, cleaning services, and security. Skilled in team leadership, multitasking, and delivering exceptional customer experiences. Recognized for dependability, strong work ethic, and the ability to quickly learn new roles in fast-paced environments. Authorized to work in the U.S. for any employer.

Core Skills

Customer Service & Sales, Retail Operations & Cash Handling, Food & Beverage Service, Housekeeping & EVS Services, Security Operations, Team Leadership & Training, Inventory Management & Stocking, Microsoft Office & POS Systems, Bartending & Banquet Service, Multitasking & Time Management

Work Experience

Security Guard Job Corps – Phoenix, AZ Aug 2014 – Oct 2014

- Completed security training program focused on Security and Corrections.

- Provided security support during Super Bowl events, including crowd management and safety checks.

- Assisted in training and event coordination for large-scale gatherings.

Housekeeper The Maids – Homewood, AL Aug 2021 – Apr 2023

- Cleaned residential and commercial properties, including restrooms, kitchens, and living spaces.

- Used company-provided equipment and supplies to meet quality and safety standards.

- Maintained a high level of efficiency and customer satisfaction.

Assistant Manager Shrimp Basket – Destin, FL May 2017 – Jun 2018

- Supervised night shift operations, overseeing staff scheduling, training, and customer service.

- Managed daily closing procedures and cash handling.

- Promoted from supervisor to assistant manager after 3 months.

Stocker / Cashier / Automotive Associate Walmart – Forney, TX Sep 2014 – Jul 2016

- Performed retail stocking, cash register operations, and basic automotive department support.

- Maintained inventory accuracy and store organization.

- Provided friendly, efficient customer service in multiple store departments.

Banquet Server ESW – Phoenix, AZ Apr 2015 – Jun 2016

- Set up banquet halls, meeting rooms, and private event spaces.

- Served food and beverages, including beer and wine (TIPs certified).

- Contributed to increased event sales through strong communication and teamwork.

Cashier / Sales Associate Peoria Sports Complex – Phoenix, AZ Apr 2015 – May 2015

- Restocked inventory and maintained a clean, organized sales floor.

- Delivered prompt, courteous service to customers during sporting events.

Customer Service Representative Eton Marketing – Phoenix, AZ Oct 2013 – Jan 2014

- Conducted outbound calls for surveys, voting campaigns, and marketing programs.

- Developed strong rebuttal and persuasion skills to improve customer engagement.

Education

High School Diploma – North Star Academy, Phoenix, AZ (2014)

Additional studies at Job Corps & Copper Canyon High School, Phoenix, AZ

Certifications

Driver’s License (Valid), Food Handler Certification, Housekeeping Certification, Bartending / TIPs Certification

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