Business Operations Customer Service

\ RUSS MATTSON

P.O. Box *** Pineland, FL *****

*************@*****.*** 239-***-**** Certified Marina Manager

MARINE / RV/ POWERSPORTS

Delivering Leadership, Integrity, Sales and Technical Expertise

SUMMARY: experienced and successful professional, recognized for consistently growing revenues and profitability. Knowledgable in parts and service departmental management, as well as business operations and technical knowledge throughout the Marine Rv and Powersports Industries. Comfortable in a marketing, merchandising, service, sales or parts position.

“Always be willing and able to do everything you ask of those you command”

A sales and service solution provider who consistently earns the confidence of staff, through the delivery of superior products and support before, during, and after the sale. Experienced in team building and staff training. Experienced and well versed in the Marine, RV and Powersports industry, team player.

CORE COMPETENCIES

Communication • Marketing • Customer Service • Staff Development • Team Leadership

Sales-Parts-Service

Midas • BossWeb • Spader • Honda IN • Yamaha IN • Total Control • lightspeed*Bit

PROFESSIONAL EXPERIENCE

Past GM Sanibel Marina & Pineland Marina

Mattson Marine hands on GM 1981-2005 Present: Realtor

Upper Captiva/Cayo Costa water taxi Captain part time…..20 years +

Owner / Manager Directed and Managed Operations of Marina and Boat Dealership including, boat and motor sales, service, and parts departments, while maintaining strong work ethic throughout the company. In charge of 15+ employees. Accustomed to high-ticket sales and procedures associated with closing sales. Researched and presented products / programs and demonstrated feature-benefit-ask-questions, based selling.

“The person that does the most talking during the sale usually ends up with the product”.

PROFESSIONAL CERTIFICATIONS, LICENSURE, AFFILIATIONS, and AWARDS

Mako Marine - “Top 4” World Dealer Award • Many #1 CSI” and top sales Awards •

Certified Marina Manager, Past President of the Southwest Florida Marine Industries Associan Certified Mercury Technition, Certified Mercury and Yamaha Service Manager. 100 Ton USCG Master Captain,

Florida Real Estate License.

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