Customer Service Family Assistant
Resume:
Youness MAZOUZ
Spécialiste Tourisme & Réservations
Passionate and skilled tourism professional with reservations, customer service, and sales expertise. Dedicated to delivering seamless experiences through adaptability, precision, and a commitment to excellence.
@YOUNESS MAZOUZ
*************.********@*****.*** Hay Al-Massira, 80000 Agadir Date of birth 07/02/2001
Moroccan Agadir 069*******
Single
Skills
Professional Expertise:
Stress Management
Customer-Centric Solutions
Communication Excellence
Personal Strengths:
Punctual, Flexible, Team-Oriented
Diligent, Organized, Detail-Focused
Work experience
Education
Sales Executive
Holiday Premier Agency
09/2024 Agadir, Morocco
Driving revenue through innovative sales strategies Managing client portfolios with professionalism and precision Reservation Agent
MTS Moroco
03/2023 Agadir, Moroco
Oversaw local market reservations and client contracts Handled inquiries, and ensured smooth booking processes Created custom quotations and pricing packages
Service Team Member
Groupe Sahara Hôtels
07/2022 – 08/2022 Agadir, Moroco
Delivered top-notch restaurant services
Ensured excellent customer experiences in a fast-paced environment Travel Consultant
Ajiad Travels
09/2022 – 12/2022 Agadir, Morocco
Guided clients in planning and booking train journeys Provided personalized travel solutions to meet diverse needs Travel Agencies Specialized Technician
Specialized Institute of Hospitality and Catering
09/2020 – 07/2022 Agadir, Morocco
Graduated with Distinction (GPA: 16.50)
Bachelor’s Degree in Physics
Sidi Moussa High School
09/2019 – 07/2020 Taroudant, Morocco
Languages
Arabic
Native
English
Advanced
German
B2
French
conversational
Computer skills
Technical Proficiency:
Microsoft Word, Excel, Amadeus
Adobe Illustrator, Photoshop
Interests and Hobbies
Exploring Cultures:
Passionate about travel and discovering
new traditions
Digital Marketing, Design & E-Commerce:
Enthusiastic about innovative online
solutions
Contact this candidate