Project Coordinator Product Manager
Resume:
J. Gordon Baker
**** ****** **., ******, ** *****
**************@*****.***
Professional Summary
Detail-oriented and results-driven Project Coordinator with 15+ years of experience supporting large-scale infrastructure, telecommunications, and construction projects. Skilled in coordinating cross-functional teams, managing documentation, and ensuring on-time, on-budget project delivery. Adept at resolving discrepancies, maintaining schedules, and driving collaboration between internal and external stakeholders. OSHA 30 certified with a strong work ethic and proven leadership abilities.
Key Skills
• Project Planning & Coordination
• Scheduling & Timeline Management
• Budget & Invoice Auditing
• Stakeholder Communication
• Documentation & Reporting
• Vendor & Client Liaison
• Construction & Telecom Projects
• Process Improvement
• Microsoft Office Suite, BPMS, QNXT, Web Xng
Professional Experience
Project Resource Group – Denver, CO
Project Coordinator Mar 2024 – Present
• Coordinate and analyze data related to Outside Plant Damage operations.
• Review client-submitted work orders for accuracy and generate consolidated billing invoices.
• Work closely with the costing team and clients to resolve order discrepancies and streamline reporting.
Olgoonik – Denver, CO
Project Coordinator May 2023 – Mar 2024
• Assisted project managers with scheduling, resource allocation, and tracking construction project progress.
• Liaised with vendors, subcontractors, and internal teams to ensure timely project execution.
• Maintained detailed project files, reports, and documentation aligned with client expectations.
CenturyLink / Lumen – Denver, CO
Engagement Manager II / Product Manager Oct 2012 – Jan 2023
• Led telecom implementation projects, managing scope, timeline, and customer communications.
• Created Statements of Work, monitored technician hours, and ensured timely equipment deliveries.
• Negotiated change requests and handled customer escalations with a focus on satisfaction and efficiency.
Trizetto – Greenwood Village, CO
Customer Delivery Lead Oct 2011 – Oct 2012
• Supported healthcare software implementations by documenting client needs and coordinating task delivery.
• Facilitated project meetings and assisted in technical coordination between teams and clients.
• Prioritized tasks with senior project staff to meet implementation deadlines. Level 3 Communications – Broomfield, CO
Project Manager Nov 2006 – Oct 2011
• Managed telecom service installations, acting as the primary coordinator between departments.
• Communicated status updates and ensured adherence to project deliverables.
• Designed and led leadership training programs to enhance internal team capabilities. ICG Communications – Englewood, CO
Switch Provisioning Engineer III May 2000 – Sep 2006
• Oversaw interoffice provisioning programs and conducted training for new hires.
• Investigated billing errors and collaborated with vendors to ensure resolution.
• Developed team leadership and performance improvement programs. Education
University of Northern Colorado – Greeley, CO
Bachelor of Arts in Geography (Departmental Honors) Aims Community College – Greeley, CO
EMT Basic & EMT Intermediate (Departmental Honors) Certifications
• OSHA 30 Certification – ClickSafety, Cardholder
Technical Proficiencies
• Microsoft Office (Excel, Word, PowerPoint, Outlook, Access)
• Project tools: BPMS, FMS, Aardvark, QNXT, Xpercom, Web Xng, ADP
• Legacy systems: Groupwise, Windows XP/2000
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