Receptionist

Chassidy torres

m: 917-***-****

Email: **************@*****.***

Professional Summary

Results-driven professional with proven talent for delivering exceptional customer service. Team player with years of experience maintaining and reconciling financial accounts, providing administrative support, and supervising, managing and training employees. Detailed and success-focused professional with the ability to proactively identify process improvements and roadblocks. Exceptionally dedicated professional with keen interpersonal, communication, and organizational skills, as well as medical and technical expertise.

Professional Experience

RECEPTIONIST: MAGER & GOUGELMAN, NEW YORK, NY, JUNE 2022-PRESENT

Pleasantly greets each patient and checks them in.

Enters patient information including insurance, demographics and health history into Azalea Health system to insure that all records are up to date.

Answers muli-line phone system and direct callers to requested personnel.

Processes patient’s payments and scans identification and insurance cards.

Informs patients of financial responsibilities prior to rendering services.

Communicates with all partners throughout office including ocularist, mangers, and billers.

Observes strict HIPAA guidelines at all times according to company policy.

REGISTRAR/PATIENT NAVIGATOR: BRONXCARE HEALTHB SYSTEM, BRONX, NY, FEBRUARY 2021 – JUNE 2022

●Registered and greeted patients upon arrival, and worked closely with nurses, doctors, and other clinical staff to provide exceptional care and support.

●Validated medical insurance coverage using Allscripts and ensured the accuracy of patient information.

●Directed patients to resources, maintained records, and contacted patients to confirm/reschedule appointments

●Maintained strict confidentiality in accordance with company policies and federal regulations

PREPARED FOODS ASSOCIATE: CITARELLA, NEW YORK, NY, MAY 2019 – JANUARY 2020

●Ensured the work area was clean, documented/removed outdated and spoiled product, restocked food items, received product shipments, and merchandised displays and cases

●Serviced the needs of customers, answering questions, assisting in the selection of product, providing preparation advice, and accurately preparing and pricing products

●Retained and applied product knowledge in order to provide the highest level of customer service and increase sales

CASHIER: CITARELLA, NEW YORK, NY, JULY 2018 – MAY 2019

●Checked out guests processing sales transactions while providing exceptional customer service

●Assisted with the fulfillment and packaging catering orders, trained cashiers, performed closing procedures, and provided support to other departments

CASHIER MANAGER: GOURMET GARAGE, NEW YORK, NY, FEBRUARY 2016 – JUNE 2018

●Kept financial accounts, processed deposits, and oversaw on average $35,000 in cash and transactions daily

●Visited the bank three times a week and oversaw cash withdrawals for daily operations, and deposited petty checks

●Performed managerial duties, supervised and trained cashiers, and took disciplinary action when needed

EXECUTIVE ASSISTANT: GLADSTEIN DEVELOPMENT GROUP, LLC, NEW YORK, NY, May 2015 – January 2016

●Provided administrative support to the President handling scheduling, booking travel, and managing reception

●Cataloged and documented tax and expenses using Excel to consolidate and report all operational expenses in a monthly statement to the company President

●Traveled to company properties and supervised the staging process for prospective renters

Skills & Certifications

Accounting Organization Attention to Detail Microsoft Office Suite Data Entry Filing G-Suite Records Management Problem Solving Time Management Efficiency Resourceful Self-starter Anticipating Needs Customer Service

Certifications: ABC Training Center, EKG & Phlebotomy Technician, April 2020

Languages: Spanish

Education

●ASSOCIATES IN LIBERAL ARTS: HOSTOS COMMUNITY COLLEGE, BRONX, NY, MAY 2014

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