Customer Service Kitchen Staff

AM

ADREANA MARINO

**********@*****.*** 716-***-**** Buffalo, NY 14222

Motivated and personable professional with a strong background in hospitality, brand promotion, and team leadership. Proven ability to engage customers, manage events, and support high-volume environments with efficiency and grace. Recognized for strong communication, attention to detail, and a proactive, goal-oriented mindset. Experienced in training and mentoring, with a passion for creating memorable guest experiences and representing brands with energy and integrity. Eager to apply interpersonal and organizational skills in dynamic, customer-facing roles. Customer service

Team collaboration

Sales strategies

Event coordination

Communication skills

Training development

Brand promotion

Problem resolution

Goal-oriented mindset

Britesmith Brewing Williamsville, New York

Bartender

05/2025 - Current

Collaborated with kitchen staff to ensure timely service of food orders. Trained new staff on bar techniques and customer service best practices. Followed safety protocols to ensure a safe environment for customers and staff. Greeted customers and provided excellent customer service. Managed cash drawer at the end of each shift ensuring accuracy of funds received. Ignite Agency Buffalo, New York

Brand Ambassador

05/2023 - Current

Engaged audiences through product demonstrations and interactive experiences. Collaborated with marketing teams to develop brand awareness strategies. Trained new ambassadors on brand messaging and promotional techniques. Organized promotional events to showcase products and increase brand presence. Monitored competitor activities and provided insights to improve branding efforts. Fostered relationships with customers to build loyalty and brand advocacy. Promoted positive company image through superior customer service experiences. Delaware North Buffalo, New York

Bartender

05/2021 - Current

Prepared and mixed beverages according to standard recipes and customer preferences.

Maintained cleanliness and organization of the bar area and workstations. Assisted customers with drink selections and provided excellent service. Monitored inventory levels and restocked supplies as needed. Handled cash transactions and processed payments accurately. Trained new staff on bar techniques and customer service best practices. Followed safety protocols to ensure a safe environment for customers and staff. Greeted customers and provided excellent customer service. Buffalo Chophouse Buffalo, New York

Server Assistant

Assisted servers in delivering food and beverages to guests efficiently. Prepared dining area by setting tables and ensuring cleanliness. Summary

Skills

Experience

05/2020 - 06/2023 Maintained stock levels of supplies and assisted with inventory management. Communicated with kitchen staff to coordinate order timing and special requests. Supported team members during busy shifts by taking on additional tasks. Jazzboline Williamsville, New York

Hostess

09/2019 - 04/2021

Greeted and seated guests promptly upon arrival at the restaurant. Managed reservation system to ensure efficient seating arrangements. Assisted in coordinating guest flow during peak dining hours. Collaborated with servers to enhance overall dining experience for guests. Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.

Canisius College Buffalo, NY

Bachelor of Arts in Psychology

05/2025

President of HEOP Club

Treasurer of the student body at Canisius

Rev. Edmund G. Ryan, S.J. Student Activities Leadership Award - 2024-2025 Education and Training

Activities and Honors

Accomplishments

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