Customer Service Specialist Iii
Resume:
Nicole Poppell
Darien, Georgia ***** • 912-***-**** • *********@***.***
Professional Summary
TO OBTAIN A POSITION IN A PROGESSIVE COMPANY THAT CHALLENGES AND PRO-MOTES PERSONAL AND TEAM GROWTH. Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Work History
Med Prod Specialist III & Program Specialist III, 11/2022 to Current Eversana – Demote
Responsible for handling Novo Nordisk pharmaceutical requirements for patients Customer service with taking info from patients by phone Multi tasking with computer operations and co-worker training and production Worked with a team to help patients with their medicine safety which concerns adverse effects Communicated with patients as a diabetic coach and as a weight loss assistant Coordinated with pharmacists to ensure proper handling and storage of all patient medicines. Developed strong client relationships through consistent communication and attentive service. Increased sales revenue with targeted marketing campaigns and strategic product positioning. Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Conducted thorough research to identify trends and inform decision-making for business growth initiatives.
Customer Service Collections Manager, 06/2013 to 08/2022 RGL Associates
Responsible for filing insurance claims
Customer service with taking payments from debtors Scheduling payment plans
Multi tasking with collecting of 1 million per year Answering multi line phones and taking information of clients and debtors Worked as a team with others within the department and in accounting in order to receive payments for delinquent accounts for various clients Conducted follow up phone call checks on clients and their payments due Collected and recorded daily financial transactions. Enhanced customer satisfaction by addressing and resolving escalated collection issues professionally.
Streamlined collections operations for improved efficiency and reduced delinquency rates. Collaborated with cross-functional teams to improve overall company revenue and customer retention.
Managed a team of collections agents, ensuring compliance with industry regulations and company policies.
Monitored key performance indicators, identifying areas of improvement for the collections department.
Coordinated with legal departments to handle complex collection cases in compliance with federal and state laws.
Performed banking, business administration and financial tasks to guarantee five-star service for clients.
Medical Receptionist/C.N.A. (Medical Assistant), 06/1996 to 12/2007 DR. ROBERT THOMPSON – Brunswick, GA
Responsible for filing insurance claims
ICD Coding
Scheduling appointments for patients
Taking vital signs of patients (i.e., blood pressure, pulse, AND RESPIRATION) Assisted the Doctor with checking weight BMI of patients, performing EKG on Patients and logging the documentation to patients' charts
Conducted follow up phone call checks on patients, per the Doctor's request Collected and recorded daily financial transactions Assisted with scheduling of conferences, meetings, travel and expenses Setting Conference with drug reps to update new and used drugs on the market. Streamlined office operations for enhanced productivity with organized filing systems and task prioritization.
Increased efficiency by implementing new processes and providing administrative support to management.
Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
Supported business growth by assisting in marketing campaigns and coordinating events. Improved accuracy of financial records with diligent tracking of expenses, budgeting, and invoice processing.
Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
Facilitated smooth project execution by managing deadlines, resources allocation, and progress updates.
Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Housekeeper, Food Server, 02/1992 to 12/2007
Sea Island Resort – Sea Island, GA
Skilled at working independently and collaboratively in a team environment. As a House Keeper to insure all guest experienced housekeeper the finest stay with clean rooms. Self-motivated, with a strong sense of personal responsibility. Proven ability to learn quickly and adapt to new situations. Worked well in a team setting, providing support and guidance. Worked effectively in fast-paced environments.
Managed time efficiently in order to complete all tasks within deadlines. Demonstrated respect, friendliness and willingness to help wherever needed. Maximized table turnover rate by efficiently managing reservations and seating arrangements. Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma
South Plantation High School - Plantation, FL
No Degree: College Student Counseling And Personnel Services Nova Southeastern University - Davie, FL
Skills
Expert Problem Solving
Technical communication
Analytical Thinking
Quality Assessment
Project Planning
Emergency Response
Data Entry
Self-Directed
Remote Office Available
Written Communication
Good Telephone Etiquette
Verbal Communication
Microsoft Office
Microsoft Word
Problem-Solving
Computer Skills
Research
Verbal Communication
Microsoft Office
Microsoft Word
Problem-Solving
Computer Skills
MS Office
Basic Math
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