Health Care Customer Service

Emeka Omire

**** ******** ** *** *****

Phone numbers 323-***-**** *****.*********@*****.***

BACKGROUND,OBJECTIVE

My objective is to work actively with the existing staff,and deliver the utmost degree of health care to the patients.I am a compassionate individual with adequate technical skills to attend patients in various health care settings.Highly motivated,goal-oriented with an extensive client service delivery experience.Proven ability to multitask in a fast- paced work environment and identify opportunities for process improvement. Known for providing exceptional customer service,meeting deadlines and fostering positive relationships within the organization.Highly organized and able to maintain utmost confidentiality.Always eager to learn and improve personal skills to achieve organizational goals.

Certificate

BLS - Cardiopulmonary resuscitation.

MAB -Management of Assaultive Behavior

SKILL HIGHLIGHTS

*Caring for patients and ensuring their safety

*Knowledge of various medical terminologies

*Checking vitals signs for patients and their daily monitoring

*Good communication with people

*Easy to work with other staff

*Supporting patients and providing them required advocacy

*Maintaining privacy of the patients as required by HIPAA regulations

*Punctual at attendance.

PROFESSIONAL EXPERIENCE

Federal Medical Center Umuahia Abia State Nigeria

Mental Worker

From March 2020 to April 2025

*Ensuring and keeping patient information confidential

*Maintains safe,secure and healthy work environment by establishing and following standards and procedures in compliance with legal regulations.

*Take telephone messages,provide feedback and answers to Patient/physician/pharmacy calls.

Assist patients in understanding and communicating their concerns and needs.

*Assist with basic needs of assigned clients.

*Assist with transfers and mobility.

*Assist in feeding and ensuring meals are taken and finding alternatives when necessary.

*Assist in providing personal care like bathing,mouth hygiene and shampooing the client.

*Assists with skin care,turning as scheduled and skin care programs for decubitus prevention.

Reports client’s concerns to the charge nurse.

* Performs other related duties assigned or requested

*Performs other related duties as well as providing support for patients.

*Caring for patients and ensuring their safety.

*Checking vitals signs for patients and daily monitoring.

*Maintaining privacy of the patient as required by HIPAA.

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