Loss Prevention Head

Nehad Ahmed

Retail Management, Operations & Sales Manager, Customer Centric, Loss Prevention & Inventory control

Location: Jeddah, Riyadh-KSA

Email: ********@*****.***

Website: https://www.linkedin.com/in/nehad-ahmed-4b082619/

Mobile Phone: +966*********

Date of Birth: 28 June 1978

Nationality: Egyptian

Summary

I have solid and wide experience in managing all levels of large-scale projects, Managing Retail stores, Customer Experience, Sales operations, Investigations, Safety/Security, Risk management, Inventory management & Stock control and shrinkage analysis, Taking the big picture ideas and break them into meaningful steps to optimize the process to the highest standard, Build and develop a positive relationship with the cross-functional team, Lead ad-hoc projects completely & independently.

Experience

Loss Prevention & Inventory Control Manager

Al Dukan Co.,

Apr 2024 - Present

Managing all Loss prevention and Inventory Management for Retail Stores & DC, Managing Safety & Security Loss Prevention/Fraud detection, Developed and Created company SOPs, developed ways to detect safety/security violations, gathered evidence for investigation in theft cases, Assessed Damages & Scrap values results, invented new process that can be integrated into future departmental programs.

Loss Prevention Manager

Sadhan Group

Jun 2022 – Jan 2024

Managed Budgeting, KPIs, and SOPs, Set up & developed Loss Prevention initiatives, Trained company employees in Loss Prevention procedures and practices, Planning, development and implemented the Corporate Compliance Plan and BCM Program Guidelines., Provided status reports to track all loss and risk activities including incidents, accidents, liabilities and other grievances such as SAMA regulations, Analyze shrink components and follow-up with relevant departments on action plans implemented to decrease shrink and eliminate risk factors, Review security and safety matters related to investigations, violations, and fraud transactions, minimizing the risk in the inventory loss.

Head Of Retail Operations and Loss Prevention

Tiba For Trading

Jan 2021 - Jan 2022

Managed all aspects of the retail operations, Customer traffic and conversion rates, UPT, ATV improvement, Store staff cost as a percentage of sales, Shrinkage or loss prevention rate, Customer satisfaction scores CSAT/NPS, provided excellent customer service, worked closely with the executive team to align retail goals with the company's overall objectives, Managed all Operational and Business SOPs-stores and E-commerce-, Assessment businesses control & Loss Prevention guidelines, ensuring that business as per company OGSM. Maintained compliance with external regulations and internal policies, Responsible for P&L, and innovative ways to enhance productivity while ensuring compliance with all rules and regulations.

Regional Loss Prevention & Inventory Control Manager

eXtra (United Electronics Co.)

Mar 2012 – Dec 2020

Managed all Loss prevention and Inventory Management for 20 Retail stores /E-Commerce & DC, over 1800 training Hours for Safety/Security & Loss Prevention/Fraud detection, Developed and Created company SOPs over 40 SOPs and PP, Developed ways to detect safety/security violations, ensured that all SAMA regulations had been implemented and audited, Assured shortage results 0.09, created cycle count plan to cover all stores executed 98%, SKUs line accuracy 97 %, wall to wall count twice a year 100% for all regions, Gathered evidence for investigation in theft cases, managed cash flow. Assessed Damages & Scrap values resulting in 0.10 %, increased cash/theft shortage recovery results by 0.85 % yearly, Audited stores’ performance to ensure daily operations SOPs were implemented, Invented new processes that could be integrated into future departmental programs, Liaised with store management to plan and perform all maintenance works required for stores, Work very closely with the business development team, Market study for the new location and business expansion.

Customer Experience and Retail Operations Manager

eXtra (United Electronics Co.)

Sep 2008 - Feb 2012

Managed staff scheduling around 40 persons for 6 stores, Developed & executed strategies to drive revenue, Foster customer relationships, Controlled store budget 100% as per OGSM, staff KPIs, 90%, achieved weekly/monthly target 100%, overhauled Customers’ complaints by 50% over working period by designed a solid system for customers complaints, possess the necessary skills and knowledge to deliver exceptional customer experiences, represented the voice of our customers and influence product development roadmap, Established and maintained customer satisfaction through planning, proactive customers communications, Constantly strive for upselling, cross-sell, and expansion opportunities responsibility for customer health, growth, and satisfaction, Managed our customers’ technical support, regularly scheduled status calls, quarterly business reviews, marinated store Standards, improved overall inventory shortage results 0.15, monitored daily cycle count, investigated theft cases, cash management. improved Damages & Scrap values results 0.12 %, increased cash/thefts shortage recovery results 0.70 %, Managed housekeeping, enhanced customer experience.

Retail Area Manager

mobile shop

Sep 2006 - May 2008

Oversee, and monitor retail sales performance, the marketing calendar, identify growth opportunities and develop action plans to achieve sales targets, competitors’ analysis, conduct regular sales analysis and provide recommendations to optimize sales performance, Store management, Foster a customer-centric culture by establishing and enforcing high-quality customer service standards, Staff Management: Recruit, train, ensured possess the necessary skills and knowledge to deliver exceptional customer experiences, improved customer satisfaction, ensured all branches adhere to compliance requirements in all areas of operational activity, developed company SOPs, handled quarterly stock-takes, designed induction programs for newly hired, staff KPIs, 90%, achieved area target 100%.

Retail Branch Manager

Raya Telecom

Sep 2004 - Sep 2006

Motivated my team, Controlled budget as per OGSM 100%, achieved sales target 100%, Implemented Planogram plan, supervised store operations to ensure smooth and efficient retail processes, foster a customer-centric culture by establishing and enforcing high-quality customer service standards, Staff Management: Recruit, train, and supervise retail staff.

Customer Service Agent

Raya Contact Center

Dec 2002 - Sep 2004

Received and closed calls essentials as call center representative, offered all companies promotions, and saved customers’ data. On (CRM) - received complaints -Renault Co Contact Cars,123 Bank Network, Cairo Auto Abu Ghali

FMC

Metro Markets

Jul 2002 - Nov 2002

Managed all store inventory, Handled all Merchandising & Pricing.

Education

Ain Shams University B.Sc./BA, Accounting 1996 - 2000

Graduated from faculty of Commerce, Ain Shams University, Accounting, section.

Licenses & Certifications

●Operational Risk Management-ERM-

●Diploma in Retail Management.

●Security Management.

●Diploma in Operations Management (Ops).

●ISO 55001 - Fundamentals of the Asset Management System

●ISO 37001 - Anti-Bribery Management System (ABMS)

●ISO 37301:2021 - Principles of Compliance Management Systems

●ISO 9001:2015 - Quality Management System (QMS)

●Risk Assessment & Compliance Management.

●ISO 31000:2018 - Enterprise Risk Management Framework for Risk Leaders.

●ISO 45001:2018 - Principles of Occupational Health and Safety Management Systems.

●OHSAS 18001:2007 - Occupational Health.

●ISO 22301:2019 - Essentials of Business Continuity Management Systems (BCMS)

●ISO Management System Audit Techniques and Best Practices.

●Diploma in Change Management.

●Warehouse Management, Inventory Stock, and Supply chain.

●Forensic Accounting and Fraud Examination.

●CBI Competency-Based Interview

●Loss prevention.

●Customer Service for Managers /Building Success/Motivating/Communication

●Project management. / Dealing with challenging people and times.

●Six Sigma overviews. (lasting/deployment roadmap/fundamentals).

●Advanced Supervisory skills.

●Basic First Aid & CPR.

●Basic Fire Fighting & Fire Warden.

●Forklift Safety Train-The-Trainer.

●Performance Management and people development.

●Leadership/Planning/ Coaching & time management.

Language

English: Fluent

Arabic: Mother tongue

Skills

Retail Operations • Sales Management • Disaster Recovery • Business Process Management • BCMS • Security Operations • Fraud Prevention • Key Performance Indicators • Problem Solving • Customer Satisfaction • Training.

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