Communications Specialist Internal

MIA SPAIN

Reston, VA ***** • 571-***-**** • *********@*****.***

Active Secret Clearance

PROFESSIONAL SUMMARY

l Strategic Communications Specialist with over 8 years of experience supporting federal agencies including USDA, USAID, and the State Department. Proficient in internal communications, SharePoint administration, and email marketing with a proven ability to create high impact content and campaigns across various digital platforms. Highly skilled at streamlining communication workflows, engaging diverse stakeholders, and delivering measurable results. Holds an active Secret Clearance and thrives in fast paced, mission driven environments. PROFESSIONAL EXPERIENCE

Strategic Communications Specialist — Dynamis, Inc. May 2025 – Present l Led and coordinated multiple internal communications initiatives to keep program participants and audience members engaged and informed.

l Supported the federal client's Succession Program team with communication strategy, messaging, and delivery. l Designed and distributed comprehensive email communications to promote succession planning initiatives to internal stakeholders.

l Created diverse communications assets including web content, newsletters, graphics, videos, presentations, and outreach plans. l Managed and authored the client’s internal blog, promoting key content to target audiences. l Collaborated with subject matter experts to develop accessible and impactful messaging. l Provided hands on communications support during quarterly in person succession planning training and development events. Communications Specialist — USDA (via B&B; Solutions) Jan 2024 – Mar 2025 l Disseminated broadcast messages received as requests through ServiceNow from APHIS customers using Microsoft Outlook via a shared mailbox.

l Provided targeted broadcast messages to customers as well as overall messages to the APHIS/AMS workforce. l Created Knowledge Article pages, updated team pages, and collaborated on team documents using SharePoint by inputting critical information and designing user friendly sites. My SharePoint expertise resulted in a 38% increase of site visits from a staff of over 15k employees. l Disseminated urgent IT service alert broadcast messages concerning activities with immediate or potential impact on operational services.

l Identified methods to effectively monitor and measure the impact of communications by compiling, tracking, reporting, and evaluating data.

l Received and routed IT inquiries from staff and customers via phone, email, chat, or online portals for resolution within the appropriate directorate.

Communications Specialist — USAID (via Vistant) Apr 2021 – Dec 2023 l Provided support for communications materials across the State Department and USAID. l Supported leadership in arranging meetings, preparing materials, following up with outreach tasks, and tracking engagement targets.

l Created, edited, and distributed the Foreign Assistance Newsletter to 3,000 employees biweekly. l Provided support on internal clearance processes, social media, writing assignments, and external requests for information. l Ensured external facing web and media content remained relevant and up to date. l Created, edited, and distributed the Foreign Assistance Director's Note external newsletter sent to 3,500 subscribers quarterly. l Liaised with internal USAID/State personnel on internal clearance processes. Marketing Communications Specialist — Swingtech Sep 2020 – Mar 2021 l Developed marketing strategies for FAST 41 federal permitting projects. l Produced executive level presentations and conducted project related research. l Supported company wide digital marketing redesign. Marketing Communications Specialist — ICF Dec 2018 – Aug 2020 l Developed and implemented marketing for multi media campaigns including digital, social, print, and direct mail. l Developed program specific forms and materials for USPS employees. l Created marketing collateral such as digital ads, direct mail, newsletters, and fact sheets. l Produced training video guides using Camtasia Software. l Assisted in developing briefings, presentations, and other communications tools. l Tracked and reported on marketing campaign metrics. l Managed multiple deliverables and deadlines using Microsoft Project, Excel, SharePoint, and other tools. Communications Coordinator — Hester Group Sep 2018 – Dec 2018 l Developed multimedia strategies for U.S. Army Chaplain Corps initiatives. l Led social media content creation and survey deployment. l Contributed to the development of a new Army Chaplain website. Collaboration Engineer — MITRE Apr 2017 – Aug 2018 l Evaluated and piloted collaboration tools to enhance conferencing environments. l Worked cross functionally with A/V, Skype, AD, and network teams. l Advised on collaboration technology roadmaps.

EDUCATION

l Lynn University — Master of Science in Media Studies 3.9 GPA Jan 2016 – Mar 2017 l Radford University — Bachelor of Science in Communications Aug 2010 – May 2014 SKILLS & TOOLS

l Strategic Messaging & Campaigns

l SharePoint & Microsoft 365

l Email Marketing & Internal Communications

l Adobe Creative Suite

l Camtasia, Outlook, ServiceNow

l Project Coordination & Event Support

l Social Media & Web Content

l Speechwriting & Copyediting

CLEARANCES

l Active Secret Clearance

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