Business Operations Customer Service

Continued…

Taiwo Malik (***) -***- **** Houston, TX

*****.******@*****.***

DOCUMENTATION

SPECIALIST

Excellent leader and reputable team player with a professional penchant for driving collaboration and organization within business relations, documentation, and project success. Detail-oriented worker with analytical skills through technical documentation such as inspection reports, and data management. Focused individual with problem solving skills and positively impact business operations. Customer-oriented, outstanding communicator. TECHNICAL

PROFICIENCIES

Programs MS Excel, Access, Word, PowerPoint, Outlook, Adobe, Az900, Hardware Installation, Hardware Troubleshooting, (OS) Operating System Installation, Mac OS, Chrom OS, Software Troubleshooting, Mobile Devices, Malware, Networking, TCP/IP, WIFI, SOHO, Virtualization, Cloud Computing, Client Support, Customer Service PROFESSIONAL

EXPERIENCE Mail Handeler, US Post Office, Missouri City, TX, (11/2022to Present) Load, lift and carry moderate to heavy mail from trucks and sorting equipment, Separate outgoing bulk mail and load onto mail trucks for distribution, operate machinery and carry mail to distribution area, recommend improvements to servicing and maintenance activities as well as troubleshoot equipment failures to ensure proper degree of equipment maintenance. Manager- Archive and Record Management Nigeria (02/2015 to 10/2016) Facilitating remote access by maintaining user-friendly, computer aided search systems. Evaluating records for preservation and retention- some may be fragile and need careful handling, repair or conversion. Ensuring that both soft and hard copies of documents are filed and saved in designated folders. Ensured availability of documents. Prepare and organize archival records, such as documents description to allow easy access to information. General office and vendor management. Conduct staff appraisal as well as employee engagement. Perform administrative tasks as required. Prepare monthly schedule for salaries. Excelling data for archival record purposes. Monitoring and tracking of all incoming documents and verifying paperwork for numbering, formatting, and revision level. Participate in weekly meetings and generate reports as may be required.

Admin Officer, Lesam Global Concept, Lagos, Nigeria. (09/2013 to 04/2015) Manage the filing, storage as well as security of documents. Supervise customer services, respond to customers inquiries, and follow up on all pending cases. Schedule facilitators for training. Oversee the maintenance of office equipments as well as system audits. Management of vendors and filing invoices to maintain records. Act as company’s point of contact. General office administration and maintaining good standards.

Taiwo Malik Page 2

Customer Care Executive MTN Nigeria Communications Limited Nigeria. (8/2009 to 4/2013) Market sales of company products to existing and potential subscribers. Troubleshoot and escalate pending variances, customer queries and complaints. Open customer accounts by recording account information. Follow up with escalation unit on behalf of the customer. Recommends potential product or service to customer. Manage monthly leave application. EDUCATION

CERTIFICATIONS

Information Technology Security Administration Program Feb. 2025 MyComputerCareer, Sugar Land, Texas

Master of Business Administration Human Resources, 2014 Ladoke Akintola University of Technology, Oyo State, Nigeria B.S. Economics

Lagos State University. Ojo, Lagos State, Nigeria

Microsoft Certified: AZ-900 Azure Fundamentals

Microsoft Certified: AI-900

Linux Essential Certificate 010

Network+

Security+

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