Behavioral Health It Specialist
Resume:
Wilbert R. Keel, Jr.
**********@*****.***
Computer Information System
COMPUTER SKILLS:
Windows 10 and Windows 11 Installation, Configuring, and Troubleshooting.
Hardware/Peripheral Installation, Configuring, and Troubleshooting.
Microsoft 365.
VPN installation, configuring and troubleshooting, Cisco Meraki Wireless Access Points installation, configuring and setup. Cisco Merali Firewall installation, configuring and troubleshooting.
Rubrik installation, configuring and setup.
Experience with backup software such as VERITAS, installing, configuring and monitoring
Experience creating accounts in Active Directory
A+ Certified Core Module and Windows/DOS
AREAS OF EXPERTISE:
Personal Qualities:
oExcellent communication skills
oEffective team member
oDemonstrates leadership
oProficient at supervising and training
oOrganized and detail-oriented
oManages time effectively
oStrong help desk experience
TECHNICAL/CONSTRUCTION:
Strong background in construction
ISO-9000-01
Operations management
Material management
Forklift operation
Safety
EXPERIENCE:
Field Engineer/Coordinator
August 2025-Present Motion Recruiting for ComputaCenter, Atlanta, GA
Coordinator for IT Projects at assigned location(s)
Single Point of Contact in all matters of Technology at assigned location
Collaborate and Coordinate with Clients, Vendors and Project management team as needed
Ensure that all Sites standards are met VIA ComputaCenter’s Standard Operating Procedures and methodology.
Perform quality work on all deliverables including deployment and network activities.
Perform site documentation, end of fay reporting and site surveys.
Team Lead - Project Consultant
May 2024 – Mar 2025 Huron Consulting Group for LifePoint Healthcare, Chicago, IL
Responsible for allocating necessary resources including personnel, equipment, and materials to ensure the successful execution of the hardware piece of the project.
Evaluate change requests related to hardware specifications, configurations, or project scope and assess their impact on project timelines, resources, and budget before approving or implementing changes for an 8-hospital medical system.
Maintain accurate project documentation, including hardware specifications.
Participated in Windows 11 testing, installation, and migration of 8,500 PCs as part of a full clinical EMR and Domain to Oracle applications.
Creating, setting up and maintaining DCW. guides, configuration details, change logs, and project status reports.
Played a crucial role in successfully implementing hardware solutions that support Oracle's healthcare technology services.
Hardware Project Manager
Jun 2023 – Feb 2024 Experis for LifePoint Healthcare, Milwaukee, WI
Responsible for allocating necessary resources, including personnel, equipment, and materials to ensure the successful execution of the hardware piece of the project.
Evaluate change requests related to hardware specifications, configurations, or project scope and assess their impact on project timelines, resources, and budget before approving or implementing changes.
Maintain accurate project documentation, including hardware specifications, installation guides, configuration details, change logs, and project status reports.
Assisted in the migration of 4,000 PCs to Windows 11 from Windows 10 as part of a full clinical EMR and Domain to Cerner applications.
Played a crucial role in successfully implementing hardware solutions that support Cerner's healthcare technology services.
Project Support Manager/ Infrastructure Team Lead
Jun 2021 – Jun 2023 Robert Half for Thrive Pet Care, Tampa, FL
Performing site surveys for Network infrastructure support and IT hardware refreshes, upgrades and new builds.
Manage deployments that include migration of user data, reimaging of workstations, and installing new hardware at user desks (new computers, printers, credit card machines, etc.).
Network troubleshooting and installing network devices such as Cisco Meraki Firewalls, switches, cameras, and wireless APs.
Active Directory is used for joining PCs to domains, troubleshooting, setting up SMTP addresses and updating host names, creating mapped network drives to access network resources, including scan-to pc options.
Office 365 Setup and Configuration. Led and trained a team of migration engineers for each site. Perform post-implementation site reviews after each deployment.
Desktop Engineer III
Feb 2020 – Jun 2021 Red Ventures, Atlanta, GA
Provide direction and act as an escalation point for other members of team for technical issues.
High proficiency in troubleshooting and resolving issues with common corporate IT SaaS applications.
Traveled to multiple office locations across the country to assist with projects that require onsite support.
Provide T1-T3 remote support to ~4,000+ employees across the globe.
Site Team Lead
Jul 2019 – Feb 2020 Hayes Recruiting for Enterprise Rental Car, Tampa, FL
Worked on a refresh of desktop, laptop, switch, and laser printer equipment in consumer-facing branch/agency locations.
The project includes hardware refresh, peripheral refresh, data transfer, and installation of additional applications when required.
The Site Tech Lead is a lynchpin that holds together all of these areas and must have strong communication and customer-facing skills.
The Site Tech Lead will oversee Level 2 Techs working in the region.
Traveling Infrastructure Engineer
Nov 2017 – Jul 2019 Ettain Group for Lifepoint, Charlotte. NC
Worked on an infrastructure conversion project for LifePointSystems.
Installation of all types of computer hardware and peripherals that is typical of a hospital or clinical environment.
Coordination with Lifepoint staff on the implementation of applications utilizing SCCM and other repositories.
Participated in Windows 10 installation, migration and implementation of 3,500 PCs as part of a full clinical EMR and Domain to Cerner Applications, Creating, setting up and maintaining DCW. Understanding of Active Directory best practices.
Deployment of third-party applications.
Deployment of Single Sign-On solution (Imprivata).
Assist with Global Policy administration.
Troubleshoot Local Area Network (LAN) connectivity issues.
Troubleshoot workstation and application issues.
Represent Lifepoint Infrastructure for onsite activities.
Work with Lifepoint to configure hardware and client applications.
Provide support to local facility IT department, end-users, project staff and corporate resources.
Traveling Implementation Specialist
Feb 2017 – Oct 2017 Dealertrack, South Jordan, UT
Trained dealership users on DMS software both one on one and in a classroom style environment. Installation of all types of computer hardware and peripherals that is typical of a dealership environment. Worked with Senior Implementation Specialist to customize software settings to meet customer requirements.
Validated data conversion from dealership’s prior DMS. Resolve problems and concerns from customers.
Traveling Infrastructure Engineer
Sep 2015 – Jan 2017 Ettain Group for Community Health Systems, Charlotte. NC
Worked on an infrastructure conversion project for Community Health Systems.
Installed of all types of computer hardware and peripherals that is typical of a hospital or clinical environment.
Coordinated with CHS staff on the implementation of applications utilizing SCCM and other repositories.
Configured, troubleshooting and support of end users and device sessions for HMS(AS400).
Deployment of Cerner Applications, Creating, setting up and maintaining DCW.
Understanding of Active Directory best practices.
Deployment of third-party applications.
Deployment of Single Sign-On solution (Vergence).
Assist with Global Policy administration.
Troubleshoot Local Area Network (LAN) connectivity issues.
Troubleshoot workstation and application issues.
Represent CHS Infrastructure for onsite activities.
Work with CHS to configure hardware and client applications.
Provide support to local facility IT department, end-users, project staff and corporate resources.
Desktop Support II
Mar 2015 – Sep 2015 Tanner Health Systems, Carrollton, GA
Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.
Identify compliance issues with workstations, network printers and multi-function devices and coordinate remediation.
Recommends and or performs upgrades on systems to ensure longevity.
Maintain software collections, advertisements and packages as well as local distribution.
Assist in creating and deploy software images and packages for THS machines.
Maintains an adequate spare parts inventory of systems and subsystems, and component parts used in repair work.
Troubleshoots and repairs internal system problems (hardware).
Constructs cables and connectors (RS232 and parallel interfaces).
Maintains records and inventory on system wiring schemes, desktop systems and related supplies. Installs, replace and repair printers and printer software.
Assist in documenting and implement workstation and other related hardware software exceptions. Performs videotape editing for various departments.
Sets up video audio equipment for special functions classes, video conferencing equipment.
Responsible for programming pagers and issuing to users.
Delivers inoperable pagers to Metropolitan Communications for repairs.
Assists users with problems with pagers.
Maintains pager database files.
Aid in the setup and installation of mobile and handheld devices such as cell phones and PDA’s. Responsible for installation and maintenance of UPS.
Assesses functional needs to determine specifications for purchases.
Image and maintain a stock of imaged PCs for deployment by technicians as and when needed.
Logs and manages service calls with various service providers outside the hospital.
Provides direct customer support whenever possible thus providing an immediate answer to the customer’s problem.
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