Supply Chain Client Success

Tina Ramirez

Angleton, TX ***** 469-***-**** *********@*****.***

Professional Summary

Client Success and Operations Leader with 25+ years of experience in pharmaceutical distribution, supply chain, and life sciences. Expertise in client relationship management, regulatory compliance (FDA, DEA, EMA, DSCSA), and quality assurance. Proven record of driving customer satisfaction, increasing contract renewals, and improving operational performance. Skilled in cross-functional leadership, CRM/SaaS platforms, and SAP supply chain solutions.

- Increased team productivity by 37% and secured a 42% increase in exclusive contracts.

- Achieved 100% compliance in FDA/DEA/State Board of Pharmacy audits.

- Implemented SAP and CRM systems to streamline operations and improve client satisfaction.

Core Skills

• Client Relationship Management

• Customer Success Strategy & Retention

• Regulatory Compliance (FDA, DEA, EMA, DSCSA, REMS)

• Contract Lifecycle Management & Negotiation

• Supply Chain & Logistics (SAP MM, SD, LE, EWM, AATP)

• GxP, Quality Systems, CAPA, Audit Readiness

• SaaS and CRM Platforms (Salesforce, Veeva, MS Dynamics)

• Data Analytics & KPI Reporting (Tableau, Power BI, Excel)

• Project & Program Management (PMP Certified)

• Cross-Functional Leadership

Professional Experience

Client Success Manager

EVERSANA Remote Jan 2024 – Jul 2025

Managed pharmaceutical client accounts, ensuring adoption, satisfaction, and retention.

Directed client onboarding, product launches, and regulatory-compliant rollouts.

Conducted Quarterly Business Reviews and presented performance insights to senior leadership.

Partnered with supply chain, regulatory, and quality teams to resolve issues.

Drove contract renewals, monitored budgets, and tracked KPIs.

Trade, Operations, Supply Chain & Logistics Manager

BTG Pharmaceuticals Remote Apr 2019 – Nov 2023

Oversaw logistics from production to end-user across global markets.

Negotiated vendor and transportation contracts to reduce costs and improve delivery timelines.

Implemented SAP supply chain solutions, increasing accuracy and efficiency.

Prepared P&L statements, KPI reports, and compliance audit documentation.

Improved team performance through training, mentoring, and process optimization.

Senior Project Manager

AmerisourceBergen (Now Cencora) Carrollton, TX Sep 2007 – Apr 2019

Directed a portfolio of large-scale pharmaceutical distribution projects.

Coordinated cross-functional teams for timely, compliant delivery.

Identified risks, implemented corrective actions, and managed project budgets.

Maintained compliance with FDA/DEA regulations and client requirements.

Built and maintained stakeholder and client relationships.

Education

• B.S., Supply Chain Management – Collin Community College

• B.S., Business Administration (Management & Operations) – Strayer University

• A.A.S., Business Administration & Management – Brookhaven College

Certifications

• PMP – Project Management Institute (2017)

• CQA – ASQ Certified Quality Auditor (2013)

• CQIA – ASQ Certified Quality Improvement Associate (2012)

Technical Skills

• CRM: Salesforce, HubSpot, Zoho, MS Dynamics, Veeva

• ERP & Supply Chain: SAP Business Objects, SAP BW/4HANA, SAP Modules (MM, SD, LE, EWM, AATP)

• Analytics: Excel, Tableau, Power BI, SAS

• Collaboration Tools: Teams, Slack, Zoom

• Regulatory Platforms: FDA eCTD, EMA CTD, PDMA, DSCSA, DEA

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