Customer Service Inventory Management
Resume:
Stormy Nickens
Wooster, OH *****
****************@*****.***
Willing to relocate: Anywhere
Work Experience
Ass. Manager
Cabin restaurant and events-Gonzales, LA
January 2016 to June 2020
Trainer, server,ass manager, event server, bartender Server/Trainer/Shift Leader
Mike andersons-Gonzales, LA
January 2013 to August 2016
• Managed a team of XX servers, providing guidance and support to ensure exceptional customer service
• Collaborated with kitchen staff to ensure timely delivery of food orders and maintain high levels of customer satisfaction
• Developed and maintained relationships with regular customers, resulting in increased repeat business by XX%
• Assisted in the creation and execution of special events, including menu planning, staffing coordination, and setup
• Resolved customer complaints promptly and effectively, ensuring a positive dining experience for all patrons
• Mentored new servers on best practices for delivering excellent service while maintaining efficiency during busy shifts
• Implemented cost-saving measures such as portion control guidelines and inventory management strategies to reduce waste by XX%
• Demonstrated strong leadership skills by overseeing daily operations of the restaurant during absence of management team
• Cultivated a positive work environment through effective communication, teamwork, and recognition programs
• Increased overall sales revenue by XX% through suggestive selling techniques and promoting daily specials to customers
• Served as a liaison between front-of-house staff and management team to address any operational issues or concerns
• Trained staff on proper handling of cash transactions to minimize errors or discrepancies at end-of- shift reconciliation process
• Leveraged knowledge of wine pairings to make recommendations that enhanced the dining experience for guests
• Achieved consistently high scores on secret shopper evaluations by ensuring adherence to company standards for service excellence
• Closely monitored inventory levels for bar supplies, anticipating needs based on historical data analysis
• Demonstrated expertise in handling difficult situations with unruly patrons while maintaining professionalism
• Collaborated with the kitchen team to ensure accurate and timely delivery of food orders to customers
• Maintained a clean and organized work area, adhering to health and safety regulations at all times Sales and Management
LeBlanc's Food Stores-Prairieville, LA
January 2003 to May 2010
Customer service and inventory management and staff management and scheduling Sales Associate
Pelican Pawn and Jewelry-Baton Rouge, LA
January 2002 to January 2003
Customer service and sales team
Education
Associate's degree in law
January 1996 to January 1998
Skills
• Cooking
• Adobe Acrobat
• Bartending
• POS
• Team management
• Microsoft Word
• Event Planning
• Outside Sales
• Sales
• Management
• Communication skills
• Computer skills
• Nutrition
• Meal preparation
• Catering
• Kitchen Management Experience
• Busser
• Restaurant Management
• Inside sales
• Banquet Experience
• Retail sales
• Seafood
• Serving Experience
• Supervising experience
• Assistant manager experience
• Grammar Experience
• Microsoft Excel
• Writing skills
• Negotiation
• Strategic management
• Customer service
• Legal Research
• Windows
Languages
• English
Certifications and Licenses
OLCC Service Permit
Additional Information
Covid is the reason I stopped working also after COVID the restaurant closed for normal buisness
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