Customer Service Los Angeles

Angel Guevara

**************@*****.*** 559-***-**** Fresno, CA

SUMMARY

Experienced professional with 15 years in customer service and logistics, seeking Sales Agent role. Proven ability in customer problem solving and efficient task management, demonstrated in roles with ABC Aviation Service and Beauty Systems Group. Strong skills in inventory management and product handling, complemented by expertise in using forklifts and pallet jacks.

WORK EXPERIENCE

Walmart Fresno CA

Customer Service Clerk Sep 2024 - Nov 2024

• Increased sales by enhancing product knowledge and cross-selling related items.

• • Assisted customers with dietary restrictions by offering suitable alternatives from a

• diverse deli selection

Beauty Systems Group/ Sally's Beauty Fresno, CA

Return to Factory Clerk Oct 2008 - Feb 2024

• Managed product returns for local retailers, ensuring efficient processing and alignment with business product goals.

• Completed tasks with a focus on thoroughness, contributing to the seamless return process and customer satisfaction.

• Trained in hazardous waste handling, ensuring compliance with safety and environmental standards. Sunrise Medical LLC Fresno CA

Warehouse Aug 2005 - Dec 2007

• Retrieved and dispatched standard and specialized parts to customers and dealers, ensuring timely and accurate delivery.

• Coordinated with factory operations to fulfill urgent customer requests, including next-day special parts orders. Ogden Ground Service/Korean Airlines Los Angeles, CA Warehouse and Shipping Jan 2003 - Jun 2005

• Conducted comprehensive inspections of cargo to ensure compliance with FAA quality control standards, enhancing operational safety and reliability.

• Operated and managed belt loaders, pit bulls, and 400-500 ton freight equipment, contributing to efficient and precise cargo handling.

ABC Aviation Service/Alaska Airlines Los Angeles, CA Customer Service Agent Jan 2000 - Jan 2003

• Facilitated ticketing and passenger check-in processes, including curbside assistance and personalized customer problem-solving.

• Coordinated and communicated aircraft arrival, departure, and luggage loading procedures, while ensuring compliance with federal aviation regulations.

EDUCATION

Institute of Tecnology

Medical Billing and Office Administration, Medical coding Colvis CA

Los Angeles City College

High School Diploma, GED

Los Angeles CA

Jun 2000

SKILLS

Pallet Jack • Pallet Rider • Forklift • Problem-Solving • Communication • Customer Relationship Management

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