Service Delivery Human Resource

Location:

Johannesburg, Gauteng, South Africa

Posted:

August 25, 2025

Contact this candidate

Resume:

*** ****** ******* ******: 084-***-****

Tembisa 078-***-**** (Alternative Number)

**** *****: ********@*****.***

Mr. Lechaba Mathibela Enkey

Date of Birth : 20 December 1971

Identity Number : 711-***-**** 08 4

Educational Background

Regenesys Business School, Sandton,South Africa

Master’s in Public Management(Coursework)

Year 2022-2023

Modules passed :

• Economics

• Governance And Intergovernmental Relations

• Labour Relations

• Monitoring & Evaluation

• Organisational Development

• Public Ethics and Corporate Governance

• Public Finance

• Public Policy Development & Implementation

• Quality and Customer Relations Management

• Research Methodology

• Strategic Management in the Public Sector

• Strategic Human Resource Management

• Strategic Public Project Management

• Sustainable Development

• Dissertation Passed,Topic:Assessment of the impact of coalition government on service delivery :A case study of the City of Tshwane

University of South Africa: Muckleneuk Campus, Pretoria BA Honours Public Administration, 2012

• Planning and Policy Analysis in the Public Sector.

• Politics in the Public Sector

• Management of Public and Municipal Finance (Public Finance)

• Theory of Science and Public Administration

• Public and Municipal Personnel Administration and Management

University of South Africa: Florida, Johannesburg

B. Tech: Public Management: 2006

Subjects Passed:

• Strategic Public Management IV

• Strategic Public Human Resource Management IV

• Governmental Relations IV

• Public Accountability IV

• Public Policy Management IV

• Research and Information Management IV (Distinction 81%) Vista University, Benoni, East Rand Campus

BA Degree: 1998

Subjects Completed:

• Education I

• English I, II

• Northern Sotho I, II, III

• Public Administration I, II, III

• Psychology I, II, III

Short Courses

University of South Africa: Centre for Professional Development Basics of e-tutoring in an ODEL Environment :passed with Distinction Duration :6 Months

Southampton City College (PTY) LTD

Contact Centre and Business Process

TETA :National certificate in Tourism-event support NQF4 2003 Modules passed:Customer Care, Function in a Team, Occupational Health and Safety, Organise yourself in workplace Seraditola High School: Zebediela: 1994

Attended a course conducted by ICC Cricket Cup-South Africa: Benoni, Johannesburg

National certificate in Tourism – Event Support NQF4 2003

• Modules Passed: Customer Care, Function in a Team, Occupational Health and Safety,Organise yourself in workplace Additional Skills Acquired

• Counselling and Interviewing

• Data collection and analysis

• Ethical awareness

• Change management

• Organisational diagnosis and organisational cultural change

• Team Development

• Research Methods and Research Management Skills

• Labour Law Skills

• Policy Analysis Skills

• Administration and Minutes Taking Skills

• Project and Programme Management Skills

• Stakeholder Relations Skills

• Client orientation and customer focus

• Facilitation and Presentation Skills

• Conflict resolution and problem solving skills

• Sustainable initiatives

Computer Literate

Excel, Ms Word,Internet,

Experience

Department of Social Development

Position :Supervisor:The Service Delivery Brigade Supervisor From February 15,2024 to August 31,2025

1 Youth Brigade Team Oversight: To oversee the Youth Brigade Team Leaders and coordinates their activities in the wards they are responsible for.These activities include community outreach and service delivery initiatives.

2 Data Management:They ensure accurate information reporting by overseeing the information that must be led into the work of economists and statisticians.Accurate data is essential for for effective service delivery.

3 Project Management: The supervisor acts as a project manger, overseeing the Brigades Team Leaders who report to supervisor.They

(Supervisors) ensure that the team leaders are effectively managing their responsibilities

4 Particpate in hotspot interventions and campaigns In my role as a Brigades Service Delivery Supervisor at the Department of Social Development, I gained extensive experience in leading and coordinating teams, monitoring service delivery, and ensuring accountability in programme implementation. I was responsible for supervising brigade members, tracking performance, compiling progress reports, and addressing challenges to improve efficiency and community impact. This role strengthened my skills in leadership, stakeholder engagement, problem-solving, and compliance with organisational standards, while also exposing me to the practical dynamics of service delivery at grassroots level. I developed the ability to work under pressure, manage resources effectively, and ensure that community needs were met through responsive and transparent service delivery.

One cart (As of 06 May to July 31 2022

Position :Project Administrator

-Manage all projects administrative requirements particularly that of ensuring all candidate and learner packs are in order and adhere to cohorts compliance and documentation management

-Ensure registers and payroll for learners is well coordinated and handed over timeously to on-boarding officer –monthly

-Support recruiters in securing and following up with candidates for their documentation

-Keeping track of Seta learners-attendance,following up and making contact with learners on behalf of trainers as and when required

-Maintain candidate filling system –ensure all records are on Dropbox and Simplify HR System

-Pre-audit candidate packs

University of South Africa

Position :Dispatch Clerk(From 06 January 2020 to 31/03/2020 Duties .Receiving faxes dealing with student registration

.Processing student registration and contacting student who have omitted to fax important documents such as copies of identitydocument, senior certificate and proof of payment

. Ordering study material from the printing department

.Receiving study material and verifying if quality ordered correspondence with stock received

.Ensuring that new study materials are always maintained in a Neat condition.

.Collects study materials from storeroom, packs into boxes and posts it to students

.Dealing with students queries regarding postage and study material

.Checking payments received from student on the student system

.Filing registration forms, proof of payment and other documentation

.Performing ad-hoc administrative tasks as determined by The Head of the Centre

Reason For Leaving :Fixed Term Contract

Universal Waste Solutions

Position :Site Coordinator(Supervisor)(From 03 June 2019 -31 December 2019)

Duties -Helping the team understand performance targets and goals

-Training workers for their specific roles

-Scheduling work hours and shifts

-Coordinating job rotation and cross-training

-Sharing company updates, financial results and new objectives with the team members

-Assisting in resolving emergencies such as customer problem that might be escalated to the team supervisor for handling.

-Identify and resolving workplace problems, including tardiness and absenteeism

-Providing reports and activity updates to management

-Assisting in hiring and firing activities

- Offering feedback both constructive andpositive

-Assist the company and employees understand labour laws

-Leave management

-Monitoring any disciplinary action and grievance

-General filing and any other administrative task as required by The management

Other duties performed(Debtor’s Clerk)

-Scan manifest and delivery notes

-Capture manifest and delivery notes

- To invoice the clients

- Send statements to clients of all open invoices and outstanding

Monies

-To draw an age analysis for clients and phone all clients who has outstanding payments on invoices

-To post all payments to customers who payed the

invoices according to the bank statements and cash Reasons for Leaving: Greener pasture

IIE Rosebank College

Position :Lecturer

Date: May 2018 -May 2019

Modules-Teaching Human Resource Management Modules and Public Administration

Roles-Present lecturesand assess student in Human

ResourceManagement and Public Administration

-Responsible for administrative tasks relating to teaching and learning in the programme and related modules

-Student mentorship,consultations,performance monitoring and interventions

academic and workplace scene.(Portfolio of Evidence)

-Marking scripts

-Setting tests,tasks(essays and assignments )

-Involvement with the supervision of Work Integrated Learning activities for Human Resource Management

Indyebo Consulting Engineers and Project Managers

Position:Project Administrator/Tender and Bid Administrator

:From 01 March 2016 to 07 April 2018

-Preparation of bids from Expression of Interest to the submission

-Carry out research

-Establish and maintain a correspondence filing system

-Plan,supervise and record document flow to and from all necessaryparties

-Maintain and updates the document registerfor the projects on a daily basis

Preparation of final submission to include printing,filing and binding

-Coordinating tender delivery to the customer,ensuring submissions are on time

-Filing,photocopying,monitoring and controlling stationery stock levels

-Assist in reviewing and sign off proposals and other documents

-Logging all tender proposals and distributing to relevant parties,working to strict deadlines

Reason for Leaving:Contract Expired

Lethukukhanya Health Institute (NPO)From February 2015 to February 2016

Position :Administrator:Projects and Research(VOLUNTEERING) Duties:

-Provide clerical and administrative support

-Capturing data and generating risk reports and statistics

-Transferring data from paper formats into computer files or database systems using keyboards, data recorder, or optical scanners.

-Type data directly from the stakeholders.

-Create spreadsheets with large numbers of figures without mistakes.

-Verify data by comparing it to source documents

-Update existing data

-Visiting site with a view to establish the views of the elders about the project

-Identify opportunities for the project.

-Identify the limitation of the project and establish achievable schedules

-Regularly communicate the status of the project and key other information to the stakeholder(City of Johannesburg)

-Document and present the findings and recommendations of the project to the stakeholder.

HWSETA Gauteng Bedfordview

Position : Project Administration: intern

Duration : February 2014-January 2015

Duties

-Capture and register projects(Opening of project documentation)

-Coordinate the meetings

-Prepare document and compile information relating to project

-Provide clerical and administrative support to the company

-Welcome visitors in the reception area.

-Receive calls and send them to relevant officials.

-Receive parcels in the reception and deliver them.

-Update telephone list register.

-Do procurement of goods and services.

-Maintain registry

-Issue files and make sure that they comply with policies.

-Maintain order in the reception area

-Compilation of monthly reports

-Full administration and management support to project subdivision

-Perform secretarial and administrative duties as required by division for instance, during our subdivision meeting I take minutes.

-Maintain an appropriate filing system

-Administration of bursary, making sure that the approved organizations submit all the necessary documents.

-Making payments on project-Skills Development Facilitator Training. I also worked as a Receptionist – Answering and directing telephone calls, courteously welcoming and hosting visitors,attend to internal and external general queries. Helping the stakeholder regarding advertised projects as to how they register to access those advertised projects. Achievement: Gained all the necessary skills involved in the projects phase.

Duration: 03 February 2014 to 31 January 2015

Reason for leaving: Fixed term Contract

STATISTICS SA:From 01 April 2012 to 31 May 2012

Data Processor :Duties-

• Receiving and check questionnaires.

• Manage, stored, organize and move questionnaires among stores and capturing areas.

• Sort, scan and capture data

• Remove and redirect all exceptions in all processes.

• Conduct quality checks through the processes

Achievement: learnt how to process data

Reason for leaving: Fixed term contract

UNIVERSITY OF SOUTH AFRICA

Position: Administrative Assistant: 01/11/2010 – 28/02/2011 Duties:

• Receiving faxes dealing with student registration

• Processing student registration and contacting student who have omitted to fax important documents such as copies of identity document, senior certificate and proof of payment.

• Ordering study material from the printing department.

• Receiving study material and verifying if quality ordered corresponds with stock received.

• Ensuring that new study materials are always maintained in a neat condition.

• Collects study material from storeroom, packs into boxes and posts it to students.

• Dealing with student queries regarding postage and study material.

• Checking payments received from student on the student system.

• Filling registration forms, proof of payment and other documentation.

• Performing ad-hoc administrative tasks as determined by the Head of the Centre.

• Achievement: Learnt how to present professional out-look. Work under pressure

• Reason for leaving:Fixed term Contract

• Achievement: Learnt to work with people from different backgrounds.

SATISTICS SA, ENUMERATOR, 2001

ENUMERATION: Enumeration and conducting interview with people at my enumeration area.

Achievement: Learnt interviewing skills and how to establish rapport. Reason for leaving: Contract Expired

Vista University: Benoni Johannesburg 1997

Research Experience: I had conducted a Research Study on the Socio- Economic issues facing the Vista Community.The method employed was randomization. This study was conducted under the supervision of Dr. Avis who was senior Lecturer in the Department of Psychology. I was informed about various research methodologies. I have also learnt how to construct questionnaires and interpreted the statistical results.

• I like reading labour legislations, literature, poetry and watching documentaries on television.

• My activities among others include social, economic and political deliberations.

• I also play chess.

References Universal Waste Solutions

Name :Mr Stephen Mashifane

Position :Operations Manager

Tel :011-***-****/072*******

Email:***@**************.**.**

IIE ROSEBANK COLLEGE

Name :Mr Edwin Msekiwa

Position: Academic Program Coordinator

Telephone : 015***-****/065*******