Western Cape Part-Time

ALICIA DANIELLA JOHNSON

Address: * ******* ****** ****** ******, BELLVILLE, 7530

Mobile: 067-***-**** alternatively 067-****-****

E-mail: *********************@*****.***

Date of Birth: 22 May 2000

Gender: Female

Marital Status: Single (Never married)

Languages: English and Afrikaans

CURRICULUM VITAE

PERSONAL PROFILE

I obtained my National Senior Certificate (Grade 12) in 2018 at Oval North Secondary School.

I have a strong character and passion for administration and effectively pursuing a career in the administrative domain.

I am a committed, loyal, disciplined, reputable female and fully comprehend the importance of professionalism, effectiveness, time management, team work and overall success to achieve the mandate of the company / establishment.

I have a comprehensive understanding of administration, workplace ethics and values and equally the importance of team work.

Excellent interpersonal, oral and written communication skills at levels in multi-cultural environment. Proficient to communicate in both English and Afrikaans.

Ability to adapt and apply knowledge and expertise to situations and environments as required, very good analytic skills.

EMPLOYMENT HISTORY

EMPLOYER

PERIOD

JOB TITLE

Tina Adele Hess

Director: Student Accommodation for University of Western Cape students,

Woolworths (Pty)Ltd

The Foschini Group (Pty) Ltd

January 2019 – Current [Part-time]

Duties:

Administratively managing the student residences in respect of monitoring rentals of student accommodation to the University of the Western Cape and the subsequent payments through the University of the Western Cape and

Individual students.

Administration, Filing and compiling reports on assets, requirements and monthly expenditure at the various residences;

Convene meetings with students on behalf of the Director regarding queries

(Tina Hess);

Preparing Agendas for meetings at various residences and the Liaison Officer at the University of the Western Cape (UWC).

Scribing meetings held with the Liaison Officers submitting reports to the Director and UWC.

Routine inspections and create conditions in terms of compliance at the residences to ensure good maintenance of the properties.

Liaising with the University of the Western Cape (Finance Division) regarding student payments.

Preparing, submitting invoices and communicate with the University of the Western Cape regarding payments via email.

Attending and responding to financial queries and discrepancies.

Created electronic (automated) filing system (modified paper back-up) for effective and efficient administration for respective residences.

2 December 2019 – February 2023

Manage all till processes, till podiums and staff at till points;

Process card queries,

Identification of float discrepancies;

Utilising resources optimally;

Advancing staff awareness and making provision of relevant coaching and

training;

Maintaining a high standard of hygiene and housekeeping/shopkeeping.

Liaising with customers daily utilizing customer care skills.

Guiding other cashiers how to manage certain till operator aspects in the absence of the supervisor.

Assisting the PPC

(Supervisor) to manage print outs spreadsheets and discrepancies.

March 2023 – current [as well as part-time work)

Sales Telemarketing

Marketing company products;

Sales of company products and clarification on financial contributions and benefits;

Capturing information and completing application online

Assessing queries and directing to appropriate department;

Follow up with leads and create a spreadsheet register and assign to the respective sales persons.

Monitoring the register weekly for purposes of performance and progress and escalate appropriately

Maintain a database of customer contact information and call logs

Handle customer objections and rejections professionally

Collect and record customer feedback for continuous improvement

Drafting responses via email both internal and external parties

Student Administrator: Placement of Student Accommodation (Part-time)

Supervisor: Pay Point Coordinator

Cashier, Woolworths Plattekloof

Telemarking Agent + part time Administrator

ACADEMIC QUALIFICATIONS AND TRAINING

Handling cash and cards payments

Introduction to after sale services;

Shift closing operations;

Role of a Supervisor;

Introduction to customer service

INTERESTS AND HOBBIES

I enjoy watching rugby, dance performances, singing, swimming and socializing with family and friends.

REFEREES

Mr Bhyta

Facilitator / Supervisor: Excellent Academy Skills

Contact Number: (021-***-**** alternatively 074-***-****

Mrs Tina Hess

Student Accommodation –Northern Suburbs

Contact Number: 061-***-****** 639 5219

Mrs Gillian Maritz

Store Assistant Manager

Woolworths Plattekloof

Contact Number: 079-***-****

Mrs Wiedaah Fagodien

TFG Media [Publishing]

Contact Number: 084-***-****

Contact this candidate