Customer Care Representative

Arsala Khan

**** ******** *****, ***********, **

647-***-**** *********@*****.***

PROFESSIONAL SUMMARY

Friendly and dedicated Customer Care Representative with over 3 years of experience managing customer inquiries and resolving issues efficiently. Skilled in delivering excellent service, maintaining professionalism, and communicating clearly with diverse customers. Fluent in English, Urdu, Hindi, and Pashto. Strong ability to work independently and within teams to achieve high customer satisfaction.

CORE SKILLS

● Effective communication and active listening

● Customer complaint resolution and problem solving

● Time management and multitasking in fast-paced environments

● Proficient with CRM software and call management systems

● Multilingual: English, Urdu, Hindi, Pashto

● Strong organizational skills and attention to detail PROFESSIONAL EXPERIENCE

Customer Care Representative

Core-Mark International – Mississauga, ON

June 2022 – Present

● Manage high volume inbound customer calls addressing damaged, missing, or incorrect products.

● Provide clear, polite, and effective solutions, including returns, refunds, and replacements.

● Accurately document customer concerns and requests, escalating issues to supervisors when necessary.

● Collaborate with team members to improve customer service processes and satisfaction. EDUCATION

Bachelor of Arts

University of Peshawar, Pakistan 1992

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