Mental Health Office Assistant

Bianca Macias

**** ***** *** *** * Sacramento, CA 95825, SACRAMENTO, CA • 916-***-**** • ***********.***@*****.*** Experienced professional skilled in navigation services, advocacy, de-escalation & supporting individuals with mental health

& substance-abuse issues. Passionate about helping others achieve a better quality of life through personalized care and support services.

WORK EXPERIENCE

Private Employer • Sacramento,CA • 11/2018 - Present Private Caregiver

Harm Reduction Services • Sacramento, CA • 03/2023 - 06/2023 Drug Treatment Navigator

HOPE Cooperative • Sacramento, CA • 12/2021 - 01/2022 Homeless Outreach Navigator / Resident Services Coordinator (Transitional Housing) Sacramento County Mental Health Treatment Center • Sacramento, Ca • 01/2017 - 08/2019 Sacramento County Mental Health Treatment Center

Sacramento Self Help Housing • Sacramento, CA • 12/2017 - 10/2018 Case Manager

• Assist client with daily tasks: (meal preparation/dressing/cleaning/laundry) & other household chores upon request.

• Transport and accompany client to doctor appointments, grocery shopping & medication pick-up Primary point of contact for M.A.T. program clients. Explain the program, assist with enrollment & provide education to new participants. Schedule appointments, document client interactions daily & maintain participant files.

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Provides liaison services to outpatient addiction medicine clinics that manage addiction and wellness efforts towards sobriety.

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Make daily visits & conduct outreach to individuals or families residing in homeless encampments. Offer services & advocacy in securing food, shelter, clothing, financial assistance, counseling/therapy & health care services.

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Manage 311 call queue daily & respond to requests from city residents & business owners regarding any issues with homeless encampments, making sure city regulations are being followed & route concerns out of DCR jurisdiction to appropriate departments.

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Work in a locked facility around patients with a persistent mental illness or exhibiting aggressive behaviors & persons infected with communicable diseases and handle human fluids and waste (blood, sputum, urine).

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• Use De-Escalation training in certain crisis situations. Fill out patient incident reports & report to management. Sanitize assigned areas of hospital.

(ICU, In-Patient, office, lounge) Clean Discharged rooms. Collect trash, soiled linen, & Bio-hazardous materials using proper safety procedures.

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Conducts new client Intakes & HMIS assessments. Assist each client with developing a 6 month case plan within 60 days of established residency. Exit participants from program as needed.

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Perform regular weekly visits to all assigned housing sites & complete weekly case notes on all clients, documenting all inter actions & incidents.

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Respond to emergencies & perform crisis intervention as needed. Organize house meetings to discuss any conflicts or issues in the house or between roommates. Transport & accompany clients to appointments. Act as a liaison & advocate on clients behalf.

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EDUCATION

Certificate in Business Administrations

San Joaquin Valley College • Rancho Cordova, CA • GPA: 4.0 • 04/2007 - 09/2007 Diploma

American Legion High School • Sacramento, CA • 05/2002 Certified in Business Administrations

San Joaquin Valley College

CERTIFICATIONS

Trauma Informed Care

Sacramento Self Help Housing

Adult & Infant CPR/ First Aid • 06/2023 - 06/2025

American Red Cross

Mental Health First Aid

Sacramento County

HIPPA Work Practices

Sacramento County

AWARDS & SCHOLARSHIPS

Academic Scholarship • 06/2002

NBA's Sacramento KINGS

SKILLS

Addiction &Recovery, Advocate/Liaison, Case Management &Treatment Plans, Communication &Active Listening, Critical thinking &Problem Solving, Cultural Diversity &Economic Awareness, De-Escalation &Crisis Intervention, Empathy &Compassion, Peer Support &Mental Health, Scheduling &Transportation

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