Customer Service Support

SJ

SHERRI JACKSON

**********@*****.*** 214-***-**** Dallas, TX 75232

Dynamic customer service professional with extensive experience at Hilton Worldwide Hotels, excelling in complaint resolution and cross-functional collaboration. Proven ability to enhance customer satisfaction through effective communication and software troubleshooting. Recognized for consistently surpassing performance objectives while managing multi-line phone systems and providing exceptional support. Multi-line phone systems

Cross-functional collaboration

Software troubleshooting

Customer complaint resolution

Clerical support

Remote office availability

Guest services

Customer support

MS office proficiency

Army Airforce Exchange Service Dallas,

TX

Customer Service Associate

08/2017 - 02/2019

Managed customer phone calls with promptness and professionalism to ensure satisfaction.

Collaborated with departments to resolve customer issues swiftly and enhance service quality.

Provided assistance with order placements and addressed inquiries regarding orders and shipments.

Executed additional duties assigned by management to support operational efficiency.

Adhered to policies and procedures while consistently surpassing performance objectives.

Conferred with customers by telephone and in person to provide product information and take orders.

Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Hilton Worldwide Hotels Carrollton, TX

Reservation Agent

04/2011 - 07/2016

Coordinated reservation requests, ensuring accurate booking records and high customer satisfaction.

Addressed customer inquiries regarding reservations through inbound call management.

Verified guest information and payment options to maintain accuracy and completeness.

Followed up with customers post-stay to resolve issues and confirm satisfaction levels.

Resolved guest complaints by providing exceptional customer service. Fidelity Westlake, Texas Recommended optimal insurance policies aligned with customer needs Summary

Skills

Experience

Interview Availability Resume Received

Insurance Representative

08/2003 - 07/2007

and preferences.

Evaluated customer inquiries on insurance coverage, delivering timely and effective responses.

Educated customers on benefits and risks associated with various insurance plans.

Assisted customers in completing necessary forms for new or updated policies.

ACS Solutions Dallas, TX

Technical Specialist

08/1998 - 07/2003

Compiled detailed reports outlining completed work scope and strategic recommendations for future actions.

Documented troubleshooting activities and customer interactions to maintain accurate records.

Researched and analyzed complex system issues, delivering actionable insights for resolution.

Monitored performance of computer systems and networks to ensure optimal operation.

South Oak Cliff High Dallas, TX

High School Diploma

Tying 35-40 wpm

Always willing to go above and beyond

Always showing discretion when needed

Fast learner always willing to accept change

Acknowledged for providing world class customer service wheather its enrolling customers in insurance, booking a hotel stay, or just resolving an issue providing empathy and reassurance first and foremost. I always see to it that the customer is always right and satisfaction guaranteed.

Education and Training

Custom

Accomplishments

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