Help Desk Customer Service

YULISSA GONZALEZ

***** ************* ***, ****** ******, CA 92551

******.****@*****.*** 213-***-**** Bilingual: English & Spanish Professional Summary

Bilingual professional with 5+ years of experience in customer service, sales. Also 2+ years of clerical/admin background . Friendly, fast-paced, and highly adaptable, with strong communication and computer skills. Recently earned an IT Help Desk certificate (June 2025) and excited to grow in roles that combine customer interaction and tech support. Quick learner who enjoys tackling new challenges and always willing to learn and improve. Education

School of Career Education (SCE) Riverside Riverside, CA Certificate Program – Information Technology Help Desk Professional Completion: June 2025

Valley View High School - Ontario,CA

High School Diploma – April 2015

Certifications

• CompTIA Network+ – Expected September 2025

• IT Help Desk Certificate – June 2025

Technical Skills

• IT Support: Basic troubleshooting of hardware, software, printers, and network connectivity.

• SOHO Network Setup: Modem/router installation, wireless configuration, and cable management .

• Productivity: Microsoft Office (Word, Excel, PowerPoint), data entry, document organization .

• Communication: Clear written/verbal communication, bilingual fluency in English and Spanish.

• Customer Service: Adaptable, professional, and solutions-oriented under pressure. Professional Experience

Commercial Truck Pros – Office Clerk/Sales

Moreno Valley, CA Jan 2023 – Aug 2024

• Managed administrative tasks including scheduling, record keeping, and vendor coordination.

• Assisted with minor IT issues involving printer errors, network disruptions, and email setup.

• Maintained efficiency in fast-paced environment through strong multitasking and tech skills.

• Managed customer communication via phone and email scheduled appointments and insured a smooth sales experience from start to finish. Boost Mobile – Sales & Tech Support Representative Moreno Valley, CA Feb 2017 – Aug 2018

• Provided first-line technical support for mobile devices, apps, and connectivity issues.

• Educated customers on device features and resolved service-related concerns.

• Consistently met or exceeded monthly performance sales goals in a customer-facing role . Staffmark – Warehouse associate

Ontario, CA Oct 2016 – Jun 2018

• Utilized warehouse management systems to track and organize inventory.

• Ensured accurate order fulfillment and supported logistics operations. The Outdoor Plus – Office Clerk

Ontario, CA Apr 2015 – Aug 2016

• Answered and directed incoming calls, managed office documentation.

• Assisted with daily business functions in a manufacturing environment.

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