Project Management Portfolio

Eyad Rajab

*** ******** **** **, *********, TN **211 717-***-**** ********@*****.***

linkedin.com/in/eyad-harb

Executive Summary

Adaptive and results-oriented leader with 20+ years of experience driving successful technological initiatives across diverse industries. Proven ability to lead and mentor high-performing teams, implement PMOs, and deliver complex projects on time and within budget, exceeding expectations. Expertise in strategic planning, portfolio management, digital transformation, and Agile/Waterfall methodologies, consistently achieving significant cost savings and improved operational efficiency. Skills

Leadership & Management: Strategic Planning, Portfolio Management, Program / Project Management, PMO Implementation, Cross-Functional Team Leadership, Mentorship & Coaching, Risk Management, Change Management, Stakeholder Management, Budget Management, Resource Allocation, Performance Management

Methodologies & Tools: Agile, Waterfall, Hybrid, Microsoft Project, Jira, Azure DevOps, ServiceNow, Power BI, Tableau, SQL

Technical Expertise: Electronic Data Interchange (EDI), Artificial Intelligence (AI), ITSM, Business Process Improvement, Digital Transformation, Cloud Technologies, Data Analytics. Experience

Gainwell Technologies, Senior Professional Project Management October 2023 – Present

• Spearheaded the end-to-end delivery of multiple strategic portfolio initiatives, including application modernization and business transformation projects, resulting in a 15% reduction in project delivery timelines and a 10% increase in project success rate.

• Successfully managed the full project lifecycle for a portfolio of projects exceeding $35 million, consistently delivering projects on time and within budget.

• Led and developed a high-impact team of project managers, fostering collaboration and ensuring alignment with business objectives and compliance requirements.

• Defined and implemented a robust capacity planning framework supporting future growth and scalability, resulting in a 12% increase in project handling capacity.

• Cultivated strategic partnerships with key business stakeholders, ensuring transparent communication and timely delivery of business outcomes.

• Drove innovation by implementing new tools and technologies, enhancing decision support and project management capabilities.

ConSol Software GmbH, Senior Program Manager February 2018 – March 2023

• Established and chaired the PMO, streamlining 50+ processes and tools, resulting in a 30% reduction in project completion time and $7 million in cost savings.

• Mentored and coached project managers, improving the Project Management maturity level from 1.8 to 3.1.

• Successfully managed a portfolio of 30+ projects with budgets ranging from $3M to $100M, consistently delivering on time and within budget.

• Streamlined customer processes, reducing average customer wait time by 35% and operational costs by at least 15%.

• Developed and delivered tailored communications to senior stakeholders across 6 international branches utilizing dashboards, KPIs, and data analytics. Optim Technologies Group, Senior Project Manager February 2008 – November 2017

• Managed a diverse portfolio of projects and programs, including strategic initiatives, technology implementations, and business process improvements.

• Led a re-engineering project that consolidated critical government service processes, restructured communication flow across 4 departments, and reduced annual paperwork costs by $8M.

• Overhauled the help desk unit, reducing the average ticket resolution time from 8 hours to 15 minutes and increasing customer satisfaction from 75% to 92%.

• Improved PMO processes by developing standard templates and procedures, resulting in increased efficiency and consistency.

AppTek Inc, Associate AI Project Manager February 2005 – December 2007

• Managed teams of software engineers and linguists in the development and improvement of ASR (Automatic Speech Recognition) and HMT (Hybrid Machine Translation) solutions.

• Provided training on the use of these solutions to the Special Operations Command (SOC). Shihadah Software Consultancy and Solutions, Software Developer September 1999 – December 2004

• Developed software using IBM Informix, Oracle, Delphi, ASP, and Unix.

• Contributed to requirements collection, software integration, and database migration projects.

Education

• Master of Business Administration (MBA), UCAM Catholic University, Spain (2021-2022)

• Bachelor of Science in Computer Science, Princess Sumaya University for Technology, Jordan (1995-1999)

Certifications

• PMP – Project Management Professional (PMI)

• ITIL V4

• CBE-V2 – Certified Blockchain Expert

• PSM – Professional Scrum Master

• Red Hat Sales Specialist - IT Optimization

• Business Analysis for Practitioners

• Generative AI for Project Managers

• CHMP – Certified Healthcare Management Professional

• Six Sigma White Belt Certification

• Cost And Budget Management

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