Property Manager Management

Yakitra L. Dilworth

**** ************ **. *** **, Tupelo, MS 38801 662-***-**** *****.********.**********@*****.*** Profile

Detail-oriented Property Manager with 14 years of experience. As a skilled Property Manager, I am experienced in overseeing the operations, maintenance, and financial performance of residential properties. My expertise includes lease administration, resident relations, vendor management, and property maintenance. With a commitment to maximizing property value and ensuring resident satisfaction, I have consistently achieved high occupancy rates and streamlined property operations. I am well-versed in budgeting, compliance, and resolving complex resident issues, making me an asset to any property management team.

Experience

OWNER SYDNEY’S TOUCH CLEANING SERVICES LLC AUGUST 2021 – PRESENT

· Establish and maintain strong relationships with clients, addressing concerns and ensuring satisfaction with services provided.

· Oversee day-to-day business functions to ensure efficient workflow.

· Conduct inspections of cleaned areas to ensure they meet company standards and client expectations.

· Develop and execute marketing strategies to attract new clients and expand customer base. ASSISTANT PROPERTY MANAGER SUNRIDGE MANAGEMENT MAY 2023 – MAY 2024

· Assist with rent collections and processing payments.

· Support with advertising vacant units and scheduling tours of the community.

· Follow up on service requests with residents to ensure their issues were addressed.

· Successfully increased occupancy from 95% to 100%.

· Assist with move-ins and move-outs, including inspections and paperwork.

· Screen and select possible prospects by way of background and credit checks. COMMUNITY DIRECTOR ELMINGTON PROPERTY MANAGEMENT JUNE 2022 – APR 2023

· Ensure compliance with state, local and federal laws.

· Prepare and manage budgets for the property.

· Process invoices and payments for property-related expenses.

· Recommend rent adjustments based on market trends.

· Provide financial reports to property owners.

· Monitor income and expenses to ensure profitability.

· Process payroll.

· Manage onboarding of new employees and offboarding of terminated employees.

· Conduct employee evaluations.

FINANCIAL OPS COORDINATOR CBRE MAY 2022 – JUNE 2022

· Maintain accurate financial records.

· Compile data for audits and assist auditors with necessary documentation.

· Reconcile accounts payable and accounts receivable entries.

· Stop and re-issue check payments not received by clients. Page 2

PROPERTY MANAGER SHARP MANAGEMENT DEC 2021 – MAR 2022

· Process invoices and payments for property-related expenses.

· Recommend rent adjustments based on market trends.

· Provide financial reports to property owners.

· Oversee resident leasing process including lease signing and lease renewals.

· Enforce lease terms and issue notices for violations or non-payment of rent.

· Maintain vendor relationships and obtain competitive bids for services.

· Conduct property inspections to ensure safety and cleanliness.

· Process payroll.

PROPERTY MANAGER MULTI-SOUTH MANAGEMENT SEP 2020 – DEC 2021

· Process payroll.

· Provide financial reports to property owners.

· Prepare and manage budgets for the property.

· Implement and execute plan of action for property renovation.

· Manage vendors in addition to managing a staff of seven.

· Maintain an average of 97% occupancy.

COMMUNITY DIRECTOR ELIMINGTON PROPERTY MANAGEMENT JUNE 2010 – SEP 2020

· Lead and manage onsite staff of five.

· Generate financial reports and communicate property performance with regional leader.

· Prepare and manage budgets for the property.

· Analyze market trends and adjust pricing or promotions as needed.

· Ensure LHITC compliance for initial and re-certified residents.

· Handle resident communication, concerns, and conflict resolution.

· Conduct employee reviews.

SALES ASSOCIATE JC PENNEY OCT 2009 – JUNE 2010

· Delivered outstanding customer service by engaging with customers.

· Operated point-of-sale (POS) systems to process transactions, returns, and exchanges.

· Promoted current sales, credit card sign-ups, and loyalty programs to meet sales goals.

· Demonstrated knowledge of store products and promotions to drive sales and customer engagement. CUSTOMER CARE REP NATIONAL ELECTRONICS WARRANTY OCT 2007 – FEB 2008

· Assisted customers with troubleshooting electronics issues, claim processing, and navigating service options to ensure satisfaction and resolution.

· Documented all customer interactions and case details accurately using CRM systems for tracking and quality assurance.

· Met or exceeded key performance indicators (KPIs), including call quality, response time, and customer satisfaction metrics.

· Collaborated with internal departments and third-party service providers to coordinate repairs, replacements, and follow-up communications.

CORRECTIONS OFFICER LEE COUNTY SHERIFF DEPT FEB 2007 – AUGUST 2007

· Maintained safety and security within the correctional facility by supervising inmate activities, conducting regular headcounts, and performing routine security checks. Page 3

· Monitored inmate behavior to prevent disturbances, escapes, and safety violations.

· Conducted intake and release procedures, including inmate searches, fingerprinting, documentation, and property inventory.

· Transported inmates to court appearances and medical appointments. CUSTOMER SERVICE/ACCOUNTING ASSOCIATE WALMART SEP 1998 – DEC 2006

· Delivered outstanding customer service by engaging with customers.

· Operated point-of-sale (POS) systems to process transactions, returns, and exchanges.

· Promoted current sales, credit card sign-ups, and loyalty programs to meet sales goals.

· Demonstrated knowledge of store products and promotions to drive sales and customer engagement.

· Performed daily tasks including data entry, account reconciliation, and verification of financial transactions.

· Monitored cash flow, balanced registers, and prepared bank deposits to ensure accuracy in store-level financial operations.

· Audited internal transactions to identify discrepancies and collaborated with relevant departments to resolve errors promptly.

· Provided administrative support for audits, month-end closing activities, and other financial reporting processes.

Education and Training

COMMERCIAL DRIVERS LICENSE AUG 2024 NE COMMUNITY COLLEGE, BOONEVILLE, MS HIGH SCHOOL DIPLOMA MAY 1998 TUPELO HIGH SCHOOL, TUPELO, MS Skills

· Accounting & Budgeting

· Operations Management

· Tenant Eligibility Determination (LIHTC)

· Attention to detail

· Capital Project Management

· Oral and Written Communication

Management Software Experience

OneSite, Fortress, Yardi, AMSI

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