General Manager Sales
Resume:
Martin Ramon
Rockwall, TX *****
**********@*******.***
Professional Summary
Skilled Dynamic general manager with 15+ years of experience in the automotive retail industry, specializing in sales management and operations oversight. Proven track record of maximizing profits and maintaining high customer satisfaction, with a history of leading successful sales teams and achieving top dealership performance. Expertise in training, coaching, and developing staff to exceed sales goals while fostering strong customer relationships.
Authorized to work in the US for any employer
Work Experience
General Manager
TitleMax (TMX Finance)-Carrollton, TX
January 2024 to Present
The General Manager is the face of the store. Overseeing operations for all aspects of the business. Maximizing loans and profit. The general manager will make sure all collections are in line with company goals. Building long lasting relationships with my customers is how I maintain low charge offs while maximizing profit. My store has been one of the most profitable in the DFW area. General Sales Manager
Freeman Mazda-Irving, TX
July 2019 to October 2023
• Coach sales team on proper closing techniques through training and active participation.
• Manage all showroom activities for a large sales team.
• Spend time with customers to determine their needs, discuss vehicle options, and assist sales team members in closing deals.
• Hire, motivate, and monitor the performance of all new/used vehicle sales employees.
• Conduct daily and weekly sales and sales training meetings.
• Coach both new and experienced sales reps on best practices for improving performance.
• Monitor and analyze salespeople's performance.
• Assist in the development of advertising campaigns and other promotions.
• Ensure proper follow up of all prospective buyers by monitoring a CRM system.
• Forecast goals and objectives for sales, gross, and key expenses on a monthly and annual basis. Sales Manager
Freeman Mazda-Irving, TX
October 2008 to July 2019
• Meet monthly forecast for sales volume and sufficient gross to meet profit objectives.
• Create and organize all sales activities for the New Car Sales department.
• Recruit, hire and develop a retail sales force.
• Establish a positive relationship with customers.
• Maintain vehicle inventory and days’ supply.
• Ensure that salespeople are informed of all used inventory and current advertising efforts, including rebates and incentives.
• Appraise all incoming used vehicles.
• Ensures that cosmetic and mechanical reconditioning is performed within the dealership’s cost and time limitations.
• Establishes and controls wholesaling activities.
• Work with the General Manager to forecast monthly sales and expenses.
• Enthusiastically assist salespeople in customer interactions.
• Enhance customer satisfaction during the entire purchase experience.
• Supervise new car sales associates to ensure individual and department sales quotas are met.
• Partner with the Financial Services Department to develop and coordinate best practices for the most efficient and effective sales approach.
• Keep informed of auto auction activity and prices and attend auctions on a regular basis.
• Assist new car sales associates in closing sales as needed.
• Other duties may be assigned by management.
• Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co- workers and vendors.
Sales Manager
Randy Hiley Mazda Arlington-Arlington, TX
August 2007 to October 2008
Sales manager. Responsible for hiring and training a dedicated sales staff to meet goals set by the dealership. All aspects of running a dealership sales department. We were consistently rated the number one dealership in the region. Winning several Mazda awards. We were also asked to present a presentation at the National Dealer meeting. I was also responsible for marketing. Making our marketing dollars go further by negotiating better deals for radio spots or social media marketing. Finance Manager
Freeman Mazda Hyundai-Irving, TX
June 2005 to August 2007
Securing customers financing for new and used cars while maximizing profits along with selling warranties and other products. I would consistently run over $2000.00 per car on the back end. People would purchase finance products from me because I believed in what I was selling. Sales Associate
Freeman Mazda-Irving, TX
July 2002 to June 2005
Product specialist. Selling new Mazda's to customers while making the most possible per car. In 2004 I was the number 3 salesperson for Mazda in the Country. I was very detailed in my knowledge, and I believe I knew more about the product I was selling than anyone else. I had customer come back to me and bring their children to me for new Mazda's when they started driving. I would always receive a 10 on my surveys and customers would rave about the wonderful service they received. Education
Some College
Community College
Skills
• Upselling (10+ years)
• CRM software (10+ years)
• Retail Management (10+ years)
• Microsoft Excel
• Interviewing (10+ years)
• Salesforce (1 year)
• Sales Management (10+ years)
• Forecasting
• Management (10+ years)
• Sales management (10+ years)
• Account Management
• Leadership (10+ years)
• B2B sales
• Supervising experience
• CRM Software
• Sales
• Customer service (10+ years)
• Bilingual (10+ years)
• Budgeting
• Negotiation (10+ years)
• Retail sales
• Dealership experience (10+ years)
• Microsoft Word
• Purchasing
• Profit & Loss
• Communication skills
Certifications and Licenses
Motorcycle License
June 2014 to October 2029
Driver's License
October 1982 to October 2029
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