Accounts Payable Customer Service
Resume:
Jessica Olvera
************@*****.***
CORE COMPETENCIES:
- 10+ years of experience in the medical insurance industry and data entry, with strong knowledge of HIPAA compliance.
- Proven ability to deliver exceptional customer service, maintain client/vendor relationships, and ensure accurate recordkeeping and reconciliation.
- Proficient in Microsoft Office Suite, PeopleSoft, Oracle, Salesforce, Concur, Jira, and Accounts Receivable/Accounts Payable (AR/AP).
- Fast learner who thrives in dynamic environments and adapts quickly to new systems and protocols.
PROFESSIONAL EXPERIENCE
WellMed Medical Management – San Antonio, TX
Accounts Payable Analyst / Provider Install
November 2016 – May 2025
- Entered and maintained provider credentialing and demographic data accurately.
- Verified contract configurations and collaborated with credentialing for data validation.
- Investigated and resolved data discrepancies; escalated issues as needed.
- Partnered with IT and claims departments to resolve system-related issues and implement enhancements.
- Ensured compliance with company policies and regulatory guidelines.
- Conduct regular team meetings, training sessions, and one-on-one feedback reviews.
- Managed vendor payments, ensured timely processing of expenses, and reconciled invoices.
- Processed ACH refunds for vendors and patients through PeopleSoft.
- Prepared and deposited weekly division checks using BOA direct deposit systems.
- Provided ongoing support to external suppliers and internal teams.
FCE Benefit Administrators – San Antonio, TX
Membership Analyst Supervisor / Auditor
February 2011 – October 2016
- Lead, coach, and support a team of membership analysts to ensure accurate and timely processing of eligibility and enrollment data.
- Assign workloads, set performance expectations, and monitor individual and team productivity.
- Reconciled AR deposits with client-reported SCA hours; identified discrepancies per Department of Labor guidelines.
- Verified eligibility entries and audited contributions to ensure compliance.
- Communicated with clients and account managers via phone and email.
- Supported client onboarding through implementation meetings and data setup.
- Attached medical coverage details to employee/dependent records for IKA uploads.
- Conducted departmental audits to ensure funding and hour reporting accuracy.
- Created weekly reports highlighting error trends for directors and upper management.
- Trained and mentored new hires to improve accuracy and productivity.
Pacificare / UnitedHealthcare Group – San Antonio, TX
Membership Accounting / Health Advisor – Customer Service Supervisor
August 2006 – February 2011
- Supervise and support customer service representatives in day-to-day operations.
- Provide training, coaching, and performance feedback to team members.
- Ensure timely and professional responses to customer inquiries, complaints, and feedback.
- Resolve escalated issues with a focus on customer satisfaction and retention.
- Analyze customer feedback and behavior to identify areas for service enhancement.
- Prepare regular performance reports and suggest improvements.
- Handled inbound/outbound calls with employers and brokers regarding healthcare accounts.
- Acted as a customer service advocate while maintaining performance metrics.
- Educated members on benefit plans to increase utilization and satisfaction.
- Resolved inquiries related to spending accounts, financial discrepancies, and policy documents.
- Retrieved and managed assignments using Microsoft Access.
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