Customer Service Representative
Resume:
April **** to Present
BRITTNEY YOUNG
MINERAL WELLS, TX 76067
**********@*****.*** • 318-***-****
CAREER SUMMARY
Highly motivated and results-driven Customer Service Representative with over 5 years of experience in the industry. Demonstrated ability to provide exceptional customer service and support to clients, customers, and professionals. Proficient in CRM software and skilled in managing a high volume of customer inquiries while maintaining accuracy and efficiency. Adept at quickly learning new products and technologies. Proven track record of achieving metric targets, increasing customer satisfaction, and resolving complex customer issues. Collaborative team player with strong communication and interpersonal skills. Passionate about improving the overall satisfaction and dedicated to delivering compassionate and high-quality customer services.
QUALIFICATION SKILLS
Customer Service Cross Functional Leadership Active Listening Independence Computer Proficiency Excellent Verbal Communication Data Entry Self-Motivation Emotional Intelligence Empathy Emotional Intelligence Organizational Skills Attention To Detail Strong Time Management Stress Management Critical Thinking Problem Solving Technical Knowledge Adaptability Conflict Resolution Troubleshooting Impeccable Writing Prioritization Inbound + Outbound Calling Fast Response & Resolution Time Multi-Tasking De-escalation Techniques Client Relations Relationship Building Positive Communication Financial Services Administrative Work Customer Retention Team Work Interpersonal Skills People Focused Goal Driven PROFESSIONAL EXPERIENCE
CUSTOMER SERVICE REPRESENTATIVE
Walmart Mineral Wells, TX
● Greet customers with a welcoming and friendly demeanor.
● Assist shoppers in locating products, answering product inquiries, and providing relevant information about promotions, discounts, and policies.
● Resolve customer concerns, complaints, or inquiries in a professional and efficient manner.
● Listen actively to understand customer needs and offer appropriate solutions or escalate issues to supervisors or managers when necessary.
● Process customer purchases accurately and efficiently using cash registers or self-checkout.
● Handle cash, credit card, and alternative payment transactions following established procedures.
● Maintain balanced cash drawers and adhere to cash-handling policies.
● Develop a strong understanding of Walmart's product offerings in various departments.
● Stay updated on product features, promotions, and pricing to provide accurate information to customers.
TEAM LEAD/CUSTOMER SERVICE REPRESENTATIVE
Kohl's Department Stores Monroe, LA
● Provide guidance and support to a team of customer service representatives.
● Actively listen to customers, empathize with their concerns, and offer appropriate solutions.
● Process customer purchases accurately and efficiently using cash registers.
● Delegate tasks and responsibilities to team members, ensuring efficient store operations.
● Provide clear instructions, monitor progress, and offer support when needed.
● Set performance expectations, conduct training sessions, and ensure team members have the necessary tools and resources to succeed.
August 2001 to May 2005
EDUCATION & CERTIFICATION HISTORY
HIGH SCHOOL DIPLOMA
Richwood High School Monroe, LA
ATTRIBUTES
Proficient in Microsoft Office, Powerpoint, Excel, Windows, Outlook, Internet research, Google Suite. Expert in all general office skills; Data entry, email, faxing/ filing, and operating systems. Completed change in associate culture and increased retention rate from 60% to 85%. Entrusted to work and uphold protocol within corporate office among high-level executives. Improved customer satisfaction by 12% in 3 months, according to online surveys. Exceeded day to day goals by 100% by providing proactive and effective customer service. Demonstrated professional etiquette, improving positive feedback and 5-star ratings by 80%. Keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Attained 100% success in all customer service categories including communication skills.
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