Customer Service Human Resources
Resume:
Tamara Merritt
Wyoming, MI *****
*******.*****@*****.***
Professional Summary
With a career spanning over 2 decades in administrative support, sales support and bookkeeping, I have honed a skill set that encompasses finance, human resources, and financial accounting. My expertise lies in optimizing customer service processes and leveraging financial analytics to drive business decisions.
Work Experience
Customer Service Coordinator
H&R Block-Cedar Springs, MI
November 2024 to January 2025
I successfully coordinated customer service, scheduling, transactions, and inquiries. Managed end of day reports and bank deposits. Provided personalized service to enhance client satisfaction. Conducted cold calling to generate leads and drive business, maintained all confidential documents and files. Office Manager/Project Estimator/Manager
Simply A Loving Touch Services, LLC-Grand Rapids, MI December 2022 to October 2024
Managed daily office operations, including scheduling appointments, coordinating meetings, and handling correspondence. Implemented new software systems for project management, resulting in improved team collaboration and productivity. Prepared reports on office expenses, budget variances, and operational performance for senior management review. Negotiated contracts with vendors for office supplies/services to secure cost-effective solutions without compromising quality or service levels. Advantage Sales & Marketng Deductions Analyst
Grand Rapids-Grand Rapids, MI
April 2019 to November 2022
Working with Customers such as: Dollar General, Dollar Tree, Meijer & Family Dollar. Effectively communicated with purchase agents, found and maintained all documents to effectively execute sales contracts, uploaded information on the internet for government audits. HVAC Sales Assistant
Rapid Engineering-Comstock Park, MI
March 2013 to August 2019
I assisted in conducting product training for outside sales distributors to enhance their understanding of our HVAC products.
Executive Assistant
Dave Cole Decorators, Inc-Sparta, MI
November 2011 to March 2013
Employee Orientations, Training new employees, phones, accounts payable/ receivable, payroll, employee benefits, ordering/stocking office and shop supplies, sales support, assist owner with all needs. Executive Assistant to the Owner/President/Sales Assistant Architectural Openings & Access, LLC-Grand Rapids, MI January 2003 to August 2011
I implemented a corporate wide cell phone account, significantly improving customer service and reducing phone expenses by 50%. I provided excellent support to key stakeholders, managed office operations, and developed an innovative Access Database for Sales Professionals to market executive support programs. Served as the key contact liaison between, subcontractors, sales representatives and customers.
Radiology Film Room Clerk
Saint Mary's Hospital-Grand Rapids, MI
December 1999 to December 2002
I assisted in the daily operations of film folders, transcribed important information, and implemented a new filing procedure to prevent lost or damaged films. My contributions helped streamline workflow and improve overall efficiency in the facility.
Payroll Clerk/Administrative Assistant
Wolverine World Wide-Rockford, MI
August 1997 to August 1999
I oversaw payroll for 300 employees, including health insurance and piece work rates. I maintained employee records, green sheets, and handled bookkeeping and petty cash. Additionally, I ensured accurate and timely processing of payroll, showcasing my attention to detail and organizational skills. Education
High School Diploma
Tri County High School
Skills
• Organizational skills
• English
• QuickBooks
• Customer support
• Calendaring
• SAP
• Microsoft Office
• Numerator
• AS400
• Petty Cash
• ACH
• Bank Deposits
• Accounts payable
• SQL
• Collaboration with sales
• Travel Coordination
• Data entry
• SAS
• Citrix
• 10 key typing
• POS
• Communication skills
• Microsoft Word
• Bank reconciliation
• Phone etiquette
• Accounts receivable
• Social media marketing
• Coordinating Meetings
• SASS
• Microsoft Excel
• Team/Fine Systems
Links
https://www.linkedin.com/in/merritttammi
Certifications and Licenses
Certified CSP H&R Block
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