Business Analyst Product

Jennifer Downing

Mobile, AL *****

************@*****.*** 251-***-**** www.LinkedIn.com/in/jenniferclesi

Product Analyst / Business Analyst

Versatile, seasoned, goal-focused product management professional with expertise in communication, research, and creative problem resolution. Resourceful and skilled at streamlining operations while ensuring maximum customer experiences and business revenue.

Recognized for exceeding expectations, championing new strategic ideas, and building strong rapport with internal and external customers. Consistently delivers projects on time and within set budgets.

Financial and Management Competencies

Cross Functional Supervision

Team Building and Mentoring

Vendor Management

Client Relations and Presentations

Customer Service

SaaS business model

Requirements Analysis

Project Planning and Scheduling

Resource Planning

Project Management

Microsoft Office, including Word, Excel and Powerpoint

Career Experience

The SSI Group, Mobile, AL

Product Analyst, 2020 – Present

Tasked with evaluating current use and performance of assigned Products (Claims Management and Pre-Billing Eligibility). Served as Subject Matter Expert to clients and staff for assigned Products. Worked with Product Engineering and clients to determine requirements for new Pre-Billing Eligibility edits, creating TFS tickets and ensuring the product met requirements once the TFS tickets were completed. Regularly setup and tested Implementation and Pilot sites for Pre-Billing Eligibility.

Key Contributions:

Worked with Marketing to improve the analysis and presentation of products.

Created and maintained process to update Battlecards for Products along with Marketing

Review and analyze KPIs for products to assist with roadmap development

Review and analyze product usage to improve product listing within the company

Training Completed:

Pragmatic Institute: on going

oFoundations, Focus and Build completed

HFMA Training: completed 2020

oCRCR, CSBI

Manager, Special Projects, 2017 – 2020

Tasked with maintaining the conversion schedule for over 1,000 clients with assistance from team members and appropriate departments. Serve as Subject Matter Expert to clients and staff for new software platforms and product offerings. Streamlined documentation utilized by personnel for products offered. Provided personnel with product cross training to enhance individual product knowledge. Regularly install and configure products for clients.

Key Contributions:

Improved processes, resulting in a reduction of average open days of tickets from 675 to 67.

Developed and implemented a new change management process.

Manager, Tier 2 Claims Management, 2013 – 2017

Ensured 24-hour support was consistently available for Claims Management Suite. Assigned after-hours support tasks to team members across five to ten direct reports.

Key Contributions:

Converted over 1,000 sites to the new, updated platform.

Created and implemented restructured change control method of escalating tickets.

Education and Credentials

Bachelor of Science in Business

Concentration in Computer Information Science and Business Administration

Spring Hill College – Mobile, AL

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