Administrative Support Client Success

Malena Farber

McKinney, TX *********@*****.*** +1-469-***-**** LinkedIn

Professional Summary

Highly organized and detail-oriented professional with 7+ years of diverse experience in client-facing and operational roles, seeking a remote opportunity in the SaaS industry, particularly within financial operations, client success, or administrative support. Proven ability to manage complex workflows, ensure data accuracy, and provide exceptional support in fast-paced environments. Adept at leveraging software systems for efficient operations and committed to continuous learning and contributing to a dynamic team.

Professional Experience

Medical Receptionist Oasis Orthopedics and Sports Medicine – Texas September 2022 – Present

● Managed comprehensive client intake processes, ensuring accurate collection and verification of client demographics, insurance information, and financial data.

● Processed co-payments and outstanding balances, maintaining precise financial records and reconciling daily transactions.

● Utilized Modmed and eClinicalWorks EMR systems to manage client records, appointments, and billing information, demonstrating strong proficiency in complex software platforms.

● Streamlined client flow and administrative tasks, contributing to a seamless and organized operational environment.

● Communicated effectively with clients, insurance providers, and internal staff to resolve inquiries, verify coverage, and facilitate smooth financial and scheduling operations.

● Scanned and organized critical client documentation, ensuring data integrity and compliance with regulatory requirements (e.g., HIPAA). Medical Scheduling Coordinator Texas Institute for Neurological Disorders – Frisco, TX November 2021 – September 2022

● Coordinated and scheduled high volumes of complex client appointments and medical procedures, optimizing operational efficiency and client access.

● Managed client inquiries via phone and in-person, triaging needs and providing accurate information by collaborating with medical and billing departments.

● Maintained and updated client records and insurance information within practice management software, ensuring data accuracy for billing and care coordination.

● Facilitated client check-in/check-out processes, including collecting necessary forms and verifying insurance, to ensure a streamlined client journey. Teacher Kiddie Academy – Allen, TX

June 2019 – November 2021

● Developed and implemented daily educational activities for groups of children, demonstrating strong organizational, planning, and leadership skills.

● Managed classroom operations, ensuring a safe, clean, and structured environment through meticulous attention to detail and adherence to protocols.

● Communicated effectively with parents and colleagues, fostering positive relationships and addressing individual needs.

Preschool Teacher Golden Acorn Academy – Allen, TX October 2018 – June 2019

● Managed daily activities and ensured a positive learning environment for young children, honing organizational and interpersonal skills. Child Care Worker Discovery Learning Center – McKinney, TX January 2018 – October 2018

● Provided attentive care and maintained a clean, safe environment for infants, demonstrating responsibility and attention to detail. Front Desk Receptionist Holiday Inn Express – McKinney, TX April 2017 – April 2018

● Provided exceptional customer service to hotel guests, managing check-ins, check-outs, and resolving inquiries to ensure a positive guest experience.

● Handled cash transactions for snack area sales, maintaining accurate records and daily reconciliation.

Education

High School Diploma Leonard High School Graduated 2014 Skills

Technical Proficiency:

● Software Systems: EMR Systems (Modmed, eClinicalWorks, Centricity, Athena), Microsoft Office Suite (Word, Excel), Google Workspace (Docs, Sheets)

● Data Management: Data Entry & Verification, Record Keeping, Information Organization

● Financial Operations Support: Payment Processing, Billing Support, Insurance Verification, Transaction Reconciliation

Core Competencies:

● Client Relations: Customer Service Excellence, Client Onboarding Support, Issue Resolution, Professional Communication (Verbal & Written)

● Operational Efficiency: Workflow Optimization, Schedule Management, Administrative Support, Process Adherence

● Remote Work Attributes: Self-Motivated, Independent Work Ethic, Strong Time Management, Adaptability, Detail-Oriented

● Compliance & Confidentiality: HIPAA Compliance, Data Privacy, Regulatory Adherence

● Interpersonal Skills: Collaboration, Active Listening, Patience, Coachability, Ambitious, Trustworthy

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