It Support Customer Service

Kelley Combs

423-***-****

Chattanooga, TN

****************@*****.***

Professional Summary

Resourceful and assertive professional with 10+ years of experience in IT support,

bookkeeping, executive assistance, and customer service. Known for precision, discretion, and

creative problem-solving across administrative and technical domains. Adept at troubleshooting

systems, managing payroll and benefits, and delivering high-touch client support. Ready to

contribute immediately in fast-paced environments.

Technical & IT Proficiencies

• Hardware Support: Desktops, laptops, tablets (Windows, Android, Apple), smartphones,

printers, video conferencing devices

• Operating Systems & Tools: Windows OS, Mac OS (familiar), Microsoft Office Suite, Office

365, remote desktop tools

• Ticketing Systems: ServiceNow (IM, SRM, AMDB, CMDB, Knowledge Management)

• IMACD Tasks: Install, Move, Add, Change, Dispose procedures for end-user computing

equipment

• Networking & Coordination: Site surveys, vendor scheduling, equipment configuration,

contingency planning

• Certifications: Pursuing A+ and Microsoft certifications; familiar with ITIL and CCNA principles

Financial & Administrative Skills

• Bookkeeping, payroll, benefits administration

• Tax preparation and compliance (excise, state, city)

• Billing, invoicing, accounts payable/receivable

• Calendar management, travel logistics, HR documentation

• Legal documentation, W-9/I-9 processing, wage garnishments

• QuickBooks, Drake Tax Software, ADP, Workday

Professional Experience

Maintenance Administrator

Capital Waste Services – Chattanooga, TN (2024)

• Ensured compliance with fleet maintenance schedules and safety protocols

• Coordinated vendor repairs and supported sanitation planning for events

Client Service Specialist / Full Charge Bookkeeper

Silverstar Bookkeeping – Remote (2024)

• Managed client accounts, reconciliations, and tax prep using QuickBooks and Drake

• Delivered tailored financial reports and resolved discrepancies

Executive Assistant to CEO

Travail Inc. – Bethlehem, GA (2017–2019)

• Handled logistics, payroll, HR documentation, and confidential communications

• Streamlined calendar management and internal workflows

Full Charge Bookkeeper

Four Circle Inc. & Future Era Construction – Chattanooga, TN (2010–2021)

• Oversaw payroll, benefits, and office systems for 100+ employees

• Managed inventory, vendor negotiations, and financial reporting

Office Assistant

Brandt Industries – Chattanooga, TN (2004–2007)

• Supported production and administrative operations

• Assisted with inventory tracking, vendor coordination, and document control

Independent Contractor

Various Clients – Remote (2022–2024)

• Streamlined accounting and administrative functions

• Provided executive support, technical troubleshooting, and branding solutions

Education

Bachelor’s in Business Administration – Kaplan University

Diploma in Business – Central High School

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