Customer Service United States

Omar Torres

Las Vegas, NV, United States 623-***-**** *******.****@*****.***

SUMMARY

Communicative, observant, and analytical thinker with experience in manufacturing, safety, security, and sales. Conversant in Spanish and can learn in a fast-paced environment. Has extensive experience in taking lead on projects and sorting out the details of processes. PROFESSIONAL EXPERIENCE

TOM DUFFY COMPANY PHOENIX, AZ

Sales and Product Specialist March 2024 – Present

● Provide exceptional customer service, selling products, and educating customers on new merchandise and its applications.

● Collaborate with team members to achieve company goals, driving increased sales, and higher customer satisfaction rates.

● Process online email orders promptly and efficiently, ensuring timely delivery of materials to meet customer deadlines.

● Develop comprehensive product knowledge to assist customers with their purchasing decisions.

● Maintained organized inventory and sales systems to streamline customer transactions.

● Operated certified forklift equipment to transport materials up to 5,000 lbs throughout a 200,000 sq. ft. warehouse facility.

SUB-ZERO PHOENIX, AZ

Manufacturer August 2019 – October 2023

● Worked with other members of the team to assemble products.

● Identified any defective items and handled them according to established procedures.

● Operated machinery and modified settings as needed to meet design specifications.

● Communicated with engineers to ensure consistency and troubleshooted issues with designs or production.

● Assembled components and interpreted documents such as diagrams, schematics, blueprints, and verbal or written instructions.

● Developed policies and procedures for work areas and trained associates in processes. ALERT SECURITY PHOENIX, AZ

Security Guard August 2016 – May 2019

● Greeted clients and guests in a professional manner to build a trusting and safe environment.

● Inspected the area for unauthorized persons and reported suspicious activities.

● Documented equipment around the area to ensure public safety and property management concerns.

● Patrolled assigned areas to ensure the building and equipment were secure.

● Kept records and generated reports on property damage, malfunctioning equipment, and out-of-place occurrences.

GEN X CLOTHING PHOENIX, AZ

Shirt Designer July 2015 – January 2016

● Assisted and communicated with customers with questions regarding clothing and shirt design.

● Created shirts according to the customer’s needs and preferences.

● Handled incoming merchandise and prepared the merchandise in the store. EDUCATION & OTHER

ALHAMBRA HIGH SCHOOL 2015

LANGUAGES: American English (Native), Spanish (Intermediate) SKILLS: Forklift Operator Certification – 2024

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