Customer Service Data Entry
Resume:
Kelly D. Newlen
Pittsfield, NH *****
********@*******.***
Professional Summary
A great company with long term opportunities.
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
National Seating & Mobility-Concord, NH
July 2023 to Present
Ordering of parts for installation. Quote customers to repair their stair lifts, elevators, and vertical wheelchair lifts. Direct incoming calls to the proper department. Update excel sheets. Create maintenance plan contracts for purchased equipment. Assist with various customer service questions. Branch Member Associate and Insurance Spe
AAA Northeast-Concord, NH
December 2022 to Present
Customer service, assist with memberships, purchases of travel products, data entry,ordering supplies, maps, books, etc...
Mobile Notary Signing Agent
Anchor Notary of NH-Pittsfield, NH
July 2018 to Present
I opened my own Notary Signing Agent business, Anchor Notary of NH. I do not have any employees. I work closely with several lenders, and title companies. I travel to clients homes and other neutral places to notarize documents such as: refinances, reverse mortgages, buyer and seller, auto purchases in state out of state.
Administrative Assistant
Fisher Auto Parts Warehouse-Raymond, NH
April 2018 to June 2021
Answer incoming calls, schedule freight delivery, safety procedure supervisor, sort and distribute invoices to all branches, sort mail, filing, help pick parts for orders take care of hazard material documents and weight per vehicle state laws. Able to assist with any department. New Customer Specialist
Orkin Pest Control Services-Auburn, NH
February 2017 to March 2019
• advise customers on our products, services, pricing, and discounts
• sell new pest control services
• assist administrator with various office tasks, filing, mailings, faxing, scanning, building binders for meetings.
• schedule inspections for Residential Sales Inspectors for new and current customers
• collect past due balances on accounts
• update credit card information
• data entry
• keep tracking sheets for all work
• update email addresses and any other contact information
• I have sold over $130,000 in pest control sales and services
• collected over $147,000 in past due balances
• I have completed the training courses to become a Notary Signing Agent through the National Notary Association and I am a member.
• I have my Notary of Public for the State of New Hampshire Sales Associate
Freedom Cycle-Concord, NH
November 2016 to January 2017
I generate business through internet lead, phone leads, walk-ins. I make 100 plus calls a day, schedule appointments to meet with Manager on duty. I drive more traffic into the store to generate more business. I am responsible for data entry, follow-ups, updating information for customer and customer request for information about products.
Call Center Agent
Axcess Financial-Manchester, NH
October 2015 to November 2016
Responsibilities
Answer inbound customer calls in regards to program information and educating them on program, collecting money per terms of the lease agreement. Negotiations on accounts for collection and closing accounts as to ensure repeat customers. Meet and exceed management goals set. Assist in regaining merchandise no longer wanted and assisting customers on keeping such merchandise . Accomplishments
Award for perfect attendance
Award for collecting $44,500.00 for April 2016
Skills Used
Customer service, computer, listening skills, ability to work as a team member and ability to work independently. Experience on collection program.
Data Entry
YBP Library Services/contacted through CSS Placement of Bedford Nh-Contoocook, NH March 2015 to August 2015
Responsibilities
Enter correct book title's with all the information for customer's to purchase. Order new books for four in house buyer's.
Link paperback books to cloth, and ebooks.
Accomplishments
Learned knew computer program. How to verify book information for colleges, universities, public libraries throughout United States, Europe, and Australia. Skills Used
As400 computer program, along with Microsoft Excel for the companies buyer purposes. Administrative Assistant
Home Care Specialists, Inc-Concord, NH
October 2012 to February 2015
03301
Data entry for DME (Durable Medical Equipment), making sure that drivers had their route and delivery tickets, assisting patients, recovering dme equipment from various hospice's and nursing facilities throughout New Hampshire, Maine, and Massachusettes. Making sure that medical billers were notified of any and all changes, various other office duties working with HR and any other employees upon request. Administrative Assistant
Office Team
May 2012 to October 2012
128 A Hall St
Concord, NH 03301
Data entry for DME (Durable Medical Equipment), making sure that drivers had their route and delivery tickets, assisting patients, recovering dme equipment from various hospice's and nursing facilities throughout New Hampshire, Maine, and Massachusettes. Making sure that medical billers were notified of any and all changes, various other office duties working with HR and any other employees upon request. Supervisor
Office Team
March 2010 to May 2010
Cigna Assignment began 03-20-10 thru 05-23-10
Retrieved classified medical records throughout the United States via phone, fax, email. Other companies include: McFarland Johnson, Royal Concord Gardens. Office Team 603-***-****
New Hampshire Retirement System 603-***-****
54 Regional Dr.
Concord, NH 03301
Supervisor--Maureen Kruger
Quality Assurance: verifying scanned documents to ensure that the files have been scanned correctly, social security numbers and names
match and are legible.
Customer Service Associate
Lowes-Tilton, NH
February 2008 to September 2009
Issued receipts, refunds, credits, and change due to customers.
• Offered customers carry-out service at the completion of transactions.
• Monitored checkout stations to ensure that they had adequate cash available and that they were staffed appropriately.
• Trained new cashiers in job tasks and customer service.
• Received payment by cash, check, credit cards, vouchers, and automatic debits.
• Resolved customer complaints.
• Maintained clean and orderly checkout areas.
• Answered customers' questions, and provided information on procedures and policies.
• Greeted customers entering establishment.
Administrative Assistant
Bestway Disposal-Belmont, NH
June 2007 to December 2007
Executed daily operations of schedules, routes, delivery.
• Structured and maintained a new route when customers relocated sites to ensure they receive the best and efficient service
• Responsible for communicating all changes and updates to management and all employees. Assembler
Lakes Region Manufacturing-Belmont, NH
January 2006 to March 2007
Fitted parts for washers, dryers, and dishwashers
• Successfully handled over three thousand parts per day using several of the assembly machines. Purchasing Assistant
Laconia Electric-Laconia, NH
June 2005 to November 2005
Successfully handled daily printouts determining what needs to be ordered and orders to be filled.
• Monitored changes affecting supply and demand, tracked market conditions, price trends, and futures markets.
• Purchased the highest quality merchandise at the lowest possible price and in correct amounts.
• Responsible for data entry updating inventory totals for all five stores.
• Responsible for transferring products to maintain enough product for each of the five locations to have items on hand for contractors.
Education
Associates of Science in Paralegal Studies
Ashworth University - Norcross, GA
2004 to 2008
High School Diploma
Portsmouth High School - Portsmouth, NH
1987 to 1990
Skills
• Customer service
• Databases
• Customer service
• Microsoft Outlook
• Retail sales
• Invoice
• Operating systems
• Clerical Experience
• Quality assurance
• Databases
• Quality Assurance
• Notary Signing Agent
• Clerical experience
• Pest Control
• Communication skills
• Administrative Experience
Certifications and Licenses
Notary of Public for the State of New Hampshire
June 2018 to June 2023
• Notary Signing Agent as of June 27, 2018.
.• National Notary Association membership until July 31, 2024. • Errors & Ommissions Insurance
$50,000.00 exp. July 16, 2024
• Opened own business: Anchor Notary of New Hampshire Additional Information
• Able to handle multiple projects concurrently.
• Able to create a workable schedule to meet deadlines efficiently.
• Able to recognize client needs, and meet them.
• Well-organized and efficient.
• Work well in a high pressure environment.
• Skilled at organizing complex projects, defining project priorities, and delegating tasks.
• Self-starting, goal-oriented strategist whose confidence, perseverance and vision promote success.
• Self-motivated and assertive.
• Dependable - can work without supervision.
Other Skills: Estate Manager for my mother
• reviewed insurance claims.
• verified invoices for accuracy.
• worked with insurance companies on codes for filing services rendered.
• had care plan meetings.
• requested all documents for accuracy.
• balance all financial information, such as, checkbook, savings, etc.
• compared billing with statements.
• confirmed with insurance agency about rights and final bill questions.
• made sure all bills were paid in full and on time.
• made transportation arrangements.
• kept a log of incoming and outgoing services.
Contact this candidate