Project Manager Senior Clinical

WILHELM BURGER, MBA, PMP

SUMMARY Results-driven Project Manager and Clinical Informatics Specialist with over a decade of experience leading cross-functional initiatives in healthcare IT, system implementation, and training. Proven success in managing EMR rollouts, enhancing clinical workflows, and driving adoption of digital health tools across large, distributed teams. Adept at stakeholder communication, process optimization, and aligning project execution with strategic business goals. Holds an MBA and certifications in systems engineering and IT security. *******@*****.*** 240-***-**** Stevensville, MD 21666 Senior Clinical Systems Trainer

Landmark Health / Optum Home-Based Medical Care (2016 – 2024) Led EMR implementation, change management, and national training initiatives to improve clinical operations.

• Managed rollout and optimization of proprietary EMR across departments and new market expansions

• Delivered training to over 1,000 clinical and support staff annually, increasing efficiency and adoption

• Converted in-person training to remote learning during COVID-19, ensuring seamless national delivery

• Authored monthly EMR release documentation and training materials to support ongoing system updates

• Collaborated with product and QA teams to test and implement new system features (UAT)

• Awarded “Everyday Hero” for embodying organizational values and leadership Senior Clinical Systems Trainer

UnitedHealth Group – Optum Care HouseCalls (2012 – 2016) Executed cross-functional training and systems onboarding across clinical and IT teams.

• Led onboarding and ongoing training for clinical staff on proprietary platforms and procedures

• Designed technical documentation and training modules tailored to user needs

• Improved adoption rates and system understanding through workshops and live sessions Senior IT Support Specialist / Trainer

DK Consulting – MD State Dept. of Education (2010 – 2012) Supported IT system deployment and statewide training for licensing teams.

• Trained 150+ users across 13 regional offices on new electronic licensing platform

• Provided Tier 2 support and resolved escalated technical issues to maintain uptime

• Led the shift from on-site support to centralized IT asset management statewide Additional Experience

Includes roles with Booz Allen Hamilton, CAS Severn, and Delta Resources supporting large-scale IT implementations, cybersecurity compliance, procurement, and stakeholder management for public and private sector clients.

WORK EXPERIENCE

MBA – Master of Business Administration

University of Maryland, College Park

BS – Management Information Systems

University of Maryland, College Park

Emergency Medical Technician Certification

Anne Arundel Community College (Maryland State Certified) EDUCATION

PROJECT PORTFOLIO

Healthcare Data Standardization Initiative

Role: Senior Clinical Systems Trainer – UnitedHealth Group Led cross-functional effort to standardize clinical data across multiple EHRs Aligned over 95% of data fields to standards, reducing documentation errors by 15% Designed and delivered training using Articulate Storyline 360 Value: Up to $1M

Stakeholders: 50+ (clinicians, IT teams, leadership) EMR Training Program Redesign

Role: Senior Clinical Systems Trainer – Landmark Health, LLC Rebuilt EMR training into a remote-first, iterative model during COVID-19 Supported 1,000+ learners annually; reduced user error by 25% Achieved 95% satisfaction rate and cut travel-related costs by ~50% Value: Up to $1M

Stakeholders: 60+ annually (clinical and non-clinical learners, IT, training staff) Clinical System Optimization & Workflow Integration Role: Clinical Informatics Manager – Optum Home and Community Directed EMR workflow analysis and backlog prioritization Facilitated UAT, stakeholder governance, and change adoption Improved workflow efficiency by 30%; reduced documentation time by 20% Value: $1M–$5M

Stakeholders: 100+ (executives, clinical operations, SCRUM teams) Enterprise EHR Implementation & Adoption

Role: Clinical Systems Trainer – Various Healthcare Organizations Supported multi-state rollout of proprietary EHR platform Personally trained 2,500+ providers and staff

Drove high adoption and stakeholder satisfaction

Value: $2M–$3M

Stakeholders: 50+ trained end-users (clinical and non-clinical) Statewide Licensing System Rollout (ELIS)

Role: Senior IT Support Specialist / Trainer – DK Consulting (MSDE) Delivered training and Tier 2 support for new electronic licensing system across 13 offices Ensured data integrity and user adoption through hands-on sessions and documentation Facilitated shift to centralized IT management across the state Value: Estimated $500K–$1M

Stakeholders: 150+ state staff and regional office personnel

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