Social Media Customer Service

VIMBAI P. MAJAHA

077*******/ 071*******. *********@*****.***

HOUSE NO 834 Glenview 1,15TH CRESCENT, HARARE

PROFESSIONAL SUMMARY

I am a results-driven media and communications specialist with proven track record in building and maintaining a strong organizational reputation. I excel at fostering impactful relationships with diverse stakeholders and have extensive experience in managing media relations with professionalism and strategic insight. I am highly skilled in social media management and adept in crafting compelling content, backed by excellent verbal and written communication abilities. With strong focus on visibility, influence and engagement, I bring clarity, consistency and credibility to every communication strategy I lead.

KEY COMPETENCES

Social media management Video filming and editing Effective communication

Article writing Tech Savvy Critical thinking skills

Content creation Graphic designing Public relations

PROFESSIONAL EXPERIENCE

Alpha Media Holdings (AMH) December 2020 to December 2021

Media Intern

Writing engaging stories and articles for the company’s publication

Developing scripts for documentaries and other video content

Conducting voice-overs for documentaries

Capturing high quality photos and videos for programs and events

The Tanyaradzwa Initiative January 2023- December 2023

Marketing Officer

Developing and executing comprehensive marketing strategies and campaigns

Monitoring brand consistency across marketing channels

Writing monthly reports and evaluating program achievements

Creating content for the organization’s platforms

Managing crisis communication to minimize reputational damage

Zimbabwe Civil Liberties and Drug Network June 2024 –Present

Media and Communication Officer

Creating press releases, designing flyers, booklets, brochure and other communication materials.

Maintaining good relations with stakeholders

Capturing photos for the organization’s event

Maintaining organization’s social media accounts

Creating content for the platforms

Developing and implementing marketing strategies

Writing articles

Writing and designing annual reports

Designing organization banners

EDUCATION AND CERTIFICATIONS

9 Ordinary Level Passes including Maths, English and Science.

3 A Level Passes

Bachelor of Arts Honors Degree in Media and Cultural Studies (Upper Second Class)

Great Zimbabwe University 2018-2022

REFERENCES

Great Zimbabwe University

Simon Muzenda School of Arts and Humanities

Chairperson of Department

P O Box 1235

Tel: 039- 266645/ 039- 252720

Alpha Media Holdings

Heart and Soul Tv and Radio

Number 1 Kwame

Head of Current Affairs

Blessed Mhlanga

Cell; 071********

Email; ********@*****.***

The Tanyaradzwa Initiative

18th Floor Joina City, Harare

Director

Tanyaradzwa Guta

Cell; 077*******

Email; ***************@*****.***

Zimbabwe Civil Liberties and Drug Network

316 Furze Rd, Waterfalls, Harare

Knowledge Mupembe

Cell; 077*******

Email; ****************@*****.***

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