Customer Service Team Members
Resume:
Federico Cordova
Santa Fe, NM *****
******************@*****.***
Professional Summary
My name is Federico Cordova, I work well with others and I like working with the public.I learn best as hands on trainin and I'm good at multitasking and I'm also a good team player.When I'm in a work environment that gets very busy I don't panic I'm very good at adjusting too busy situations.Im a strong believer in customer service and the customer is always right. I'm not afraid too go above and beyond too help a customer out of even a co worker.
Work Experience
Customer Service
Habitat for humanity restore-Santa Fe, NM
April 2021 to October 2024
• Assembled product components using hand tools or machinery as required by job instructions
• Maintained a clean and organized work area to promote safety and productivity
• Assisted in the training of new warehouse employees on proper procedures for handling materials and operating equipment
• Received incoming shipments, inspected contents for damage or defects, and verified quantities against purchase orders
• Maintained a clean and organized work area to promote safety and productivity
• Demonstrated flexibility by adapting quickly to changing priorities or urgent requests from supervisors
• Operated pallet jacks and hand trucks to move materials within the warehouse
• Demonstrated strong attention to detail when inspecting incoming shipments for damage or discrepancies
• Collaborated with team members to unload delivery trucks efficiently and accurately count received items
• Performed quality control checks on outgoing shipments to ensure products met customer specifications
• Safely stored hazardous materials according to OSHA regulations and company guidelines Overnight Stocker
Wal mart-Santa Fe, NM
April 2021 to February 2022
• Efficiently restocked shelves and organized inventory during overnight shifts, ensuring products were readily available for customers
• Collaborated with team members to unload delivery trucks and sort merchandise according to department specifications
• Implemented a systematic approach to organizing stockroom, optimizing space utilization and improving overall efficiency
• Participated actively in team meetings and training sessions aimed at enhancing product knowledge and customer service skills
• Managed time efficiently during overnight shifts by prioritizing tasks based on urgency
• Utilized handheld devices or scanners for efficient tracking of inventory movement within the store premises
• Supported fellow team members in completing tasks quickly during busy periods through effective communication
• Maintained a high level of cleanliness in work areas, including stockroom, break room, and restrooms Production/shipping receiving
Residential/Commercial mover
Atta Boy Mover-Santa Fe, NM
June 2018 to April 2021
Load and unloaded moving trucks in a quick and professional manner using 4 Wheel and 2 Wheel dollies. Practice safety by using back brace,bend knees when lifting and don't lift anything heavier than I can handle by myself.i wrapped furniture with bubble wrapp or pads,packed customers clothes knick knacks,whatever they needed packed. Disassemble furniture and assymbled furniture for customers atheir new home.At the end of the day I was too help fold pads and clean the truck for the next day. Dishwasher/Prep Cook
VILLAGE INN RESTAURANT-Santa Fe, NM
May 2015 to July 2017
As a dishwasher at Village inn,my responsibiliities was too wash dibber dishes and Bus tables during the night shift I was too catch up when I got on my shift and stay caught with pots and pans and the cooks bus tubs on the line At the end of my shift I was a closer I was all the dishes and put them away,the cooks we could switch the line out t by putting the food in clean containers and brought the dishes back too me too was and return them back too the cooks line clean.Monday.Tuesday and Fridays I would bus tables. Lab Technician,/ production
Herbs ECT-Santa Fe, NM
August 2012 to July 2015
My job at Herbs ECT. Was too shrink,lable,fill bottles with herbal medicine.I made kits of different products put shrinks on them and ran them through a heat tunnel and sent them too shipping and receiving.I also pulled orders,packed them and had them ready at the end of the forUps too come pick them up. Grocery Clerk
Mesa market-Durango, CO
March 2010 to July 2012
I opened up the store in the morning at 7am,had too be their at 5:30am get my drawer ready make sure the kooler is stocked for the day,checked in vendors and I had too make a variety of breakfast sandwiches,breakfast burritos and I had too get items ready for lunch also and place them in the warmer by the cash register for when we opened they were convenient for the customer too purchase. Education
GED
Building in Apt. Maintenance-Nemo, SD
March 1999 to July 2002
when I was at the Job corp,I got my GED and I learned Building and Apt maintence and got my certificate of completion.I learned outdoor maintenance, landscaping,learned how to fix appliances in the Dorms,basic carpentry.We pretty much fixed things around campus. Skills
• Kitchen experience (10+ years)
• Food service (10+ years)
• Bussing (6 years)
• English (10+ years)
• Restaurant experience (10+ years)
• Dishwashing (10+ years)
• Customer service (10+ years)
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