Account Manager Data Entry
Resume:
Experience
Geoffrey
Fox
Contact
Address
Dallas, TX 75001
Phone
Businessprofessional4u@gma
il.com
WWW
Bold Profile
Skills
Salesforce and Oracle
CRM expertise
•
• SAP ERP proficiency
Microsoft Office
applications mastery
•
Strong verbal and written
communication
•
Customer support and
problem-solving
•
Account management
and relationship building
•
Data entry and analysis
skills
•
Dynamic professional with a decade of experience in customer service and account management. Strong track record in fostering client relationships and enhancing customer satisfaction. Skilled in utilizing CRM and ERP systems, including Salesforce, Oracle, and SAP. Proven ability to thrive in high-pressure settings while meeting and surpassing performance goals.
Strategic Account Manager
Randstad, Irving, TX, USA
2023-09 -
Current
Established collaborative relationships with internal and external stakeholders, enhancing cross-
functional communication.
•
Resolved complex customer issues while driving
innovative solutions in dynamic 340B environment.
•
Obtained and maintained 340B Apexus Certified
Expert certification to ensure compliance and
expertise.
•
Acted as primary point of contact for all customer inquiries, facilitating timely responses.
•
Tracked requests, new setups, order verifications, and terminations to ensure accurate processing.
•
Demonstrated extensive knowledge of healthcare,
340B programs, and retail pharmacy
communications.
•
Utilized SAP, Salesforce, STAR PBM management
software, and Excel spreadsheets for effective data management.
•
Senior Processing Specialist
Goldman Sachs, Richardson, TX
2021-07 -
2023-09
Processed Accounts Payable transactions, including correcting mislabeled invoices and processing
electronic transfers.
•
Executed Accounts Receivable functions by
entering receipts and applying customer payments
promptly.
•
Facilitated collections while managing ACH and
wire transfer requests for high-value accounts.
•
• Employed SAP and Salesforce for effective data
Lean Six Sigma (Yellow
and Greenbelt)
•
Project coordination
abilities
•
Adaptability and
teamwork
•
Websites, Portfolios,
Profiles
https://www.linkedin.com
/in/geoffrey-f-364063210/
•
management and processing accuracy.
Trained in Lean Six Sigma Yellow and Greenbelt
methodologies to improve process efficiency.
•
Engaged with customers using Amazon Connect
and various CRM platforms for enhanced service
delivery.
•
Completed rigorous business courses through
Harvard Business University, focusing on
communication skills and leadership.
•
Obtained Lean Six Sigma Greenbelt certification
through Genome Training, reinforcing process
improvement expertise.
•
Commercial Lines Senior Account Manager
Ambit/Vistra Energy, Dallas, TX, USA
2014-07 -
2021-03
Assisted consultants with business development,
implementation of new business accounts, and
customer onboarding.
•
Resolved customer issues through exceptional
service, including billing inquiries and charge
reconciliations.
•
Processed follow-up calls and managed escalated
queues for effective client resolution.
•
Handled move requests, changes of ownership, and
adjustments in property types accurately.
•
Provided training as Subject Matter Expert on rules and regulations of the company.
•
Managed customer accounts using CRM databases
to facilitate interdepartmental communications.
•
Senior Hospital Liaison III
McKesson Pharmaceutical, Southlake, TX, USA
2004-09 -
2012-08
Delivered medical supplies to significant retail and healthcare facilities, including VA hospitals.
•
Assisted retail pharmacies with inventory and
database management via Telxon/Mobile Manager.
•
Addressed customer concerns involving shipping
discrepancies and pricing adjustments.
•
Worked alongside field sales associates to
coordinate special orders and quotations.
•
Ensured efficient order processing by liaising with warehouse teams and clients.
•
Education
Accomplishments
Managed order entry while referencing prior orders for current pricing accuracy.
•
Trained in SAP CRM to improve operational
efficiency and data management.
•
Associate of Applied Science: Business
Management
Tarrant County College - Ft Worth, TX
• Deans List Cum Laude
• GPA: 3.6 GPA
• Harvard Business Academy course completion
• AR/AP, Billing Analysis, Collections
• Lean Six Sigma Greenbelt
Certifications in multiple CRMs,ERPs, and MRP
applications ie Salesforce, Oracle Netsuite, HubSpot, Microsoft 365,Star PBM, etc
•
• Microsoft Office Suite Certification
Perfect Attendance 5 years straight
I was recognized by my peers, upper management
and my customers as being a top 3% performer in all combined CSAT and Quality scores as well as required call center statistics across three call centers at my previous job.
I was awarded a yearly Diamond award for excellence in providing exemplary customer service for five years straight.
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