Corporate Trainer, Instructional Designer, Onboarding Expert

Tracy Gaut

Corporate Trainer Learning & Development Onboarding Expert

248-***-**** *********@*****.*** South Lyon, MI USA PROFESSIONAL OVERVIEW

With over 20 years of experience, I am dedicated to fostering exceptional employee experiences through engaging training programs, strategic onboarding initiatives, and impactful learning solutions. I specialize in developing and delivering comprehensive training programs, optimizing new hire onboarding, and collaborating with stakeholders to drive employee development. My expertise lies in instructional design, corporate facilitation, and talent development to enhance workforce engagement and retention. KEY SKILLS & EXPERTISE

● Instructional Design & E-Learning: Expertise in Rise 360, Canva, Camtasia, Adobe InDesign, Synthesia, and LMS platforms for engaging digital learning experiences and job aids.

● Training & Development: Design and facilitation of corporate training programs, leadership workshops, and professional development sessions.

● Leadership & Soft Skills Training: Specializing in communication, feedback delivery, conflict resolution, coaching, and mentorship programs.

● Onboarding & Employee Engagement: Delivering seamless new hire experiences, driving retention initiatives, and optimizing onboarding processes.

● Performance Management & Process Improvement: Partnering with stakeholders to drive performance, provide coaching, and implement process enhancements.

● Technology & Tools Proficiency: G-Suite, LMS platforms, presentation tools, virtual collaboration apps (Zoom, Teams, Meet), and Microsoft Office Suite:

Excel: PivotTables, VLOOKUP/XLOOKUP, conditional formatting, data visualization.

Word: Mail merge, styles/templates, document automation.

PowerPoint: Slide Master, transitions, animations, interactive decks. WORK EXPERIENCE

SENIOR CARE SPECIALIST

LoveWell Home Care November 2024 - Present

● Provide compassionate, personalized care to elderly and disabled clients in their homes, supporting independence and quality of life.

● Assist with activities of daily living (ADLs) including bathing, dressing, grooming, toileting, and mobility support.

● Administer medication reminders and monitor client health and safety, reporting any concerns to supervisors or family members.

● Perform light housekeeping, meal preparation, and errands to maintain a clean and comfortable living environment.

● Offer emotional support and companionship, fostering trusting relationships with clients and their families.

● Maintain accurate documentation of care provided and changes in client condition. Tracy Gaut 248-***-**** *********@*****.***

FACILITATION & INSTRUCTIONAL DESIGN, EDUCATION AND TRAINING RPM Industrial Coatings Group April 2024-December 2024

● Developed and delivered training programs and educational materials tailored to the needs of the organization.

● Created engaging and effective training materials, including PowerPoint presentations, job aids, and interactive elements for topics such as leadership, communication, conflict management, and feedback.

● Designed and implemented onboarding programs to ensure seamless integration of new employees.

● Developed online training courses using platforms like Rise 360, focusing on specific subjects like wood characteristics and leadership skills.

● Conducted live training sessions and workshops for employees, preparing facilitator notes, managing group activities, and leading discussions.

● Created mentorship programs for new and existing employees, including detailed agendas, worksheets, and follow-up plans.

● Assisted in knowledge transfer by developing resources for retiring team members to share expertise with incoming staff. CORPORATE TRAINER & HR SPECIALIST, TALENT MANAGEMENT Centria Healthcare, Farmington Hills, MI February 2017 – April 2024

● Designed and facilitated corporate training programs for new hires and current employees, enhancing skills and performance.

● Managed the full onboarding experience to ensure seamless new hire integration.

● Provided ongoing support to business partners and company leadership regarding employee engagement, performance management, and training initiatives.

● Developed and delivered leadership training, coaching programs, and process improvement initiatives.

● Served as the primary point of contact for talent management programs and employee development strategies.

● Partnered with Marketing to implement a robust communication plan supporting HR and training initiatives. TRAINER FOR US OPERATIONS

Camis, Inc, Ann Arbor, MI September 2013 – February 2017

● Conducted comprehensive training sessions for newly hired employees on company policies, systems, and client expectations.

● Developed and maintained training materials to ensure alignment with business needs and compliance requirements.

● Delivered refresher training for existing employees to reinforce best practices and enhance service quality.

● Conducted quality monitoring and provided coaching to employees and leadership to ensure customer satisfaction.

● Supported recruitment efforts through phone screenings and open house interviews. CUSTOMER ENGAGEMENT SPECIALIST

Waste Management, Wixom, MI September 2008 – September 2013

● Facilitated training sessions for newly hired employees to ensure policy adherence and performance excellence.

● Assisted area leadership in interviewing and coaching employees to promote continuous improvement.

● Collaborated with external support teams to optimize customer experience processes.

● Developed and implemented curriculum materials for new call centers and conducted follow-up assessments.

● Analyzed customer feedback trends to refine policies and improve service delivery. REFERENCES

● Available upon request

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