Call Center Customer Service

HINDA J PEARLMAN

* ********** **

BALTIMORE, MD *1209-1057

Phone: 410-***-****

Alt Phone:443-***-****

Email: *******@***.***

Employment History

customer service rep

abss staffing Upper Marlboro, MD

10-13-20 to 1/26/23

•answered customer calls concerning their water bills

•resolved issues on water bills

•input information into CRM system, payment systems and various other systems

•

Virtual Assistant

4/2/2018-5/24/2018 Avid Virtual Assistants, Inc. 1404 Nestlewood Ct Crofton, MD 21114

•Account management for various businesses

•Call center environment in which sales calls and follow up calls were made

•Processed orders into CRM database into salesforce

•Email responses to customers for follow up of requests

•Utilized Zoom Software

•Conducted and organized meetings

Job Development Specialist

01/1995 -12/2017

Liberty Mutual Insurance

4601 N.E. 77th Ave. Suite 250, Vancouver, WA

•Call center environment in which service calls and follow up calls were made

•Conducted research into trade schools and universities for placement of clients into new vocational choices

• Formulated resumes for clients in all localities with various vocational goals.

•Processed 50-100 inbound and outbound calls per day throughout the United States.

•Initiated and developed the job development unit which was to designed for find suitable jobs for injured workers

•Trained new job developers to be able to communicate with the vocational counselors and complete the assignments given to them

•Research and secured national companies to employ clients of the organization, which consisted of contacting employers to check for possible employment opportunities for physically restricted individuals, occupational research, and labor market studies throughout the United States.

•Internet research of newspapers and employment sites, limited transcription of vocational reports, and used of Excel to format follow up contacts to employers to ensure the employee applied for the positions provided.

•Conducted mock interviews with clients and advised them on applying for positions, as well as communicated this information to the Vocational Counselors for further training of the clients

Transcriptionist

06/2000 - 05/2011

Ritchey International Ltd

Hyattsville, MD

•Transcription of audio files

P/t Office Assistant & Scheduler

4/1997-5/2000 Senior Care Pikesville,MD

•Scheduling of caregivers

•Billing of accounts

Market Researcher

01/1991 - 01/1997

Hollander, Cohen & McBride

Towson, MD

•Conducted market research throughout the U.S.

•Assisted in writing market research studies

•Conducted trial market research studies

Assistant Branch Manager 2

1976-1987 Maryland National Bank Pikesville, MD

Ran major branch of commercial bank

Provided customer service to retail and commercial customers

•Opened new accounts and new loans

•Handles overdrafts of commercial accounts

•Handled human resource issues

•Ordered supplies

Education:

American Institute of Banking

Baltimore, MD

Major Banking

Catonsville Community College

Catonsville, MD

Major: Business

Northwestern High School

Baltimore, MD

High School Diploma

References upon request

Edward Gunning 410-***-****

Manager of Maryland National Bank

Cheryl Lisker 602-***-****

Manager of Training

John Fletcher 443-***-****

Security Officer Supervisor

Contact this candidate