Patient Care Customer Service
Resume:
Shanda Cohen
Columbia, SC *****
************@*****.***
Professional Summary
Looking to get Hired with your company to bring wealth and success.
Willing to relocate: Anywhere
Skills:
•Medical office experience
•Childcare (10+ years)
•Patient care, Classroom experience
Medical Terminology, Medical Office Experience
•Administrative experience
•Hospitality, Daycare
•Behavioral health
•Classroom management, Restaurant experience, Guest services
•Office experience, medical receptionist
Education:
National Career Institute-East Orange, NJ January 2018 to June 2018
Certificate in medical assistant in Medical Assisting
Rahway High School-Rahway, NJ September 1994 to June 1997
High school diploma
Professional Experience:
House of Raeford Apr 2024- Present
Box Operator/ Machine Operator
Setting up, operating, and maintaining production machinery
inspecting products for defects, making adjustments to the machine
Call 4 Health-Columbia, SC March 2023 to March 2024
Patient Care Representative
Phone etiquette
Handled Inbound calls & provided excellent Customer service, Greeting patients warmly. Answering questions and resolving concerns efficiently
Medical billing- Confirming eligibility, co-pays, and deductibles
Medical scheduling- Coordinating schedules and avoiding conflicts
Insurance verification- Informing patients about coverage and payment responsibilities
Perform Data Entry and have excellent Communication Skills & Organizational Skills
Five Star Staffing Mar 2021- Feb 2023
Nursing Aide (Travel)
Assisted nurses, helped patients in getting out of bed.
Helped with daily activities, updated nurses regarding any changes in patient’s health.
Called patients & their families, reached out to medical staff regarding patient’s need.
The Gardens at Scranton-Scranton, PA April 2019 to February 2021
Nursing Assistant
Patient care, Vitals
Knowledge of EMR
Knowledge of HiPAA
Knowledge of injection procedures
Medical Terminology
Communication Skills
The Home Depot-Newark, DE February 2016 to January 2019
Cashier/Customer Service
Customer service
Cash Register knowledge
Math skills
Problem solver
Critical thinking
Leadership Skills
Data Entry
Communication skills
Contact this candidate