Front Desk Personal Care
Resume:
LY
Lynn Yeukai Mutasa
HEALTHCARE SUPPORT WORKER
+263********* ************@*****.*** Zimbabwe
EXPERIENCE
Nurse Aid
Highland Clinic 05/2024 - 08/2024 Zimbabwe
Provided personalized personal care to patients, ensuring their hygiene and grooming needs are met.
Checked and accurately recorded vital signs such as blood pressure, temperature and pulse.
Managed the sluice room operations including cleaning and disinfection procedures to maintain hygiene standards.
Ensured patient comfort in the waiting area by addressing needs and provided assistance as required.
Supported patients with mobility within the clinic premises, assisting with ambulation and transfers.
Contributed to various aspects of daily operations, including patient registration and stock management
Monitor and report changes in patient condition.
Administer medications (as permitted by state regulations). Perform basic life support (BLS) and CPR.
Provide emotional support and comfort to patients. Assist with meal delivery and feeding.
Help patients with ambulation and exercise.
Maintain patient confidentiality
Restaurant Supervisor
Soul Food Restaurant 02/2023 - 03/2024 Zimbabwe
Manage restaurant operations during scheduled shifts. Supervise staff to ensure efficient service delivery. Maintain high customer satisfaction and resolve issues. Control labor costs, inventory, and supplies.
Ensure cleanliness, organization, and safety standards. Lead and motivate staff to achieve excellent customer service. Monitor and improve restaurant performance (sales, customer satisfaction). Implement company policies, procedures, and standards. Manage conflicts and resolve issues promptly.
Maintain positive relationships with customers, staff, and management. Manage inventory, ordering, and stock control.
Ensure compliance with health and safety regulations. Maintain restaurant cleanliness and organization.
Front Office Assistant
Enopat Hotel 10/2021 - 08/2022 Zimbabwe
Manage front desk operations and maintain accurate records and reports Handle correspondence and mail
Coordinate with other departments (e.g., housekeeping, food and beverage) Process guest complaints and feedback
Update guest information and profiles
Maintain confidentiality of guest information
Handle cash, credit card, and mobile payments
Ensure compliance with hotel policies and procedures Use point-of-sale (POS) systems
Manage online reservations and booking platforms
Participate in training and meetings
Balance cash and credit transactions
Perform end-of-day reporting and reconciliation
SUMMARY
Experienced health care support worker with proven expertise in delivering personalized care and ensuring the well-being of service users.Proficient in personal care tasks,meducation,adminstration and promoting
independence.Dedicated to promoting high-quality care and contributingbto the smooth operation of health care facilities.I possess a flexible approach to work backed also by a driver’s licence.Im well equiped to provide comprehensive support and make a positive
impact on the lives of those in need.
SKILLS
Soft Skills
Patience Critical thinking
Problem solving Team player
Effective communication Active listening
Empathy Flexibility Attention to detail
Hard Skills
Personal care Record keeping
Crisis intervention Mobility support
Incontinence care Behaviour management
Moving and handling Vital signs monitoring
Confident driver
EDUCATION
Caregiving Certificate
Alison Online School
06/2023 - 06/2023
Community Based Health Care
Certificate
Red Cross
03/2024 - 04/2024
Advanced First Aid Certificate
Red Cross
04/2024 - 05/2024
Nurse Aide Certificate
Red Cross
05/2024 - 05/2024
www.enhancv.com Powered by
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
E
Contact this candidate