Customer Service Administrative Assistant

DANIELLA GERVAZIO DA SILVA

Livingston, NJ *****

862-***-**** ************@******.***

PROFESSIONAL SUMMARY

Service-oriented professional with a Bachelor’s degree in Computer Science and over a decade of experience in customer service, administrative operations, and business ownership. Known for exceptional organizational skills, bilingual communication, and a passion for helping clients through their needs. Proven ability to manage logistics, resolve client issues, and provide a seamless, supportive experience in both public and private sectors.

KEY SKILLS

Manage Scheduling & Booking

Customer Service & Relationship Management

Office Administration

Multilingual Communication (Portuguese & English)

Microsoft Office & Email Platforms

Business Operations

Detail-Oriented Problem Solving

EXPERIENCE

Owner / Operator – Residential & Commercial Cleaning Services

Livingston, NJ

2015 – Present

Built and managed a successful local cleaning company with a loyal client base.

Handled scheduling, client relations, and logistics, demonstrating a strong commitment to service quality and satisfaction.

Managed finances, staff, and customer communications, reinforcing reliability and attention to detail.

Customer Service Manager – MCV Chevrolet

Governador Valadares, Brazil

2013 – 2015

Supervised the customer service department at a major auto dealership.

Managed service appointments, resolved customer concerns, and streamlined communication across clients and service departments.

Trained staff in customer engagement strategies and coordinated customer follow-ups.

Responsible to assure the clients were satisfied with the service

Administrative Assistant – MCV Chevrolet

Governador Valadares, Brazil

2011 – 2013

Provided administrative support to the management and service teams.

Maintained accurate records and facilitated communication with clients.

Assisted with communication between staff & clients, contributing to service management and scheduling.

Administrative Assistant – Municipal Health System

Governador Valadares, Brazil

2009 – 2011

Administrative support in a public health environment, making the connection between the patients and doctors.

Responsible for filing and keeping in order all the documents.

Managed sensitive data and scheduling appointments.

EDUCATION

Portland Bible College

Associate degree in Teology, 2023 - Present

Univale University – Brazil

Bachelor of Computer Science, 2000

Escola Estadual Prefeito Joaquim Pedro Nascimento – Brazil

High School Diploma, 1996

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