Business analyst

*********@*****.*** PAUL R. GENUARIO 484-***-****

Rockville, MD

Senior Business Analyst

Enterprise IT Strategy Process Optimization Agile Delivery

Results-driven Senior Business Analyst with over 20 years of experience leading business process improvements, requirements gathering, and cross-functional collaboration to deliver high-impact solutions. Adept at bridging the gap between business needs and technical capabilities through data-driven analysis, stakeholder engagement, and strategic insight. Proven expertise in defining Minimum Viable Products (MVPs), creating detailed documentation (BRDs, FRDs, user stories), persistent focus on collection of metrics to support business analytics, and facilitating workshops to align business and IT teams. Skilled in Agile, Scrum, and Waterfall methodologies, with a strong background in business architecture, systems integration, and change management. Recognized for a consultative approach, analytical rigor, and the ability to translate complex problems into actionable solutions that drive operational efficiency and organizational growth.

A proven champion of process excellence, with a track record of embedding Lean and Six Sigma principles into organizational culture to enable sustainable process improvements. Recognized for cultivating a mindset of innovation and accountability, facilitating workshops and training to empower teams and elevate performance. Brings a consultative, data-informed approach to identifying opportunities, reducing inefficiencies, and enabling long-term strategic growth.

Core Competencies

●Business Process Analysis & Product Ownership (BRDs, FRDs, Use Cases, Stories)

●Project Management, Agile, SAFE, Waterfall, Kanban Project Methodologies

●Business Process Improvement Lean Six Sigma Black Belt

●Enterprise Architecture (UML, DODAF)

●PMO & Center of Excellence Leadership

●Data Warehousing Retail Pharmacy Secure Checkout InfoSec

●Cross-Functional Team Leadership Coaching Resource Management

Technical Skills

MS Word, Excel, PowerPoint Visio MS Project Rally ServiceNow Gen Serena Business Manager

Education

B.S. in Physics (Computer Science Emphasis) – Villanova University

Graduate Coursework in Physics – Drexel University

Doctorate Natural Medicine - Rockwell Institute - 2025

Certifications & Training

●Lean Six Sigma Black Belt – Villanova University (2013)

●SAFE Certified (2019)

●ICAgile Certified (2020)

●PMP (2006–2013) CBAP (2007–2013)

●Qualified System of Systems Architect – Lockheed Martin

●Lockheed Martin Program Management Development Program (160+ hrs)

Professional Experience

Johnson & Johnson – Remote

Product Analyst / Project Manager (Cybersecurity)

Nov 2024 – June 2025

●Objective: Kickstart product to Enhance Cyber Security Awareness across Enterprise

●Audit legacy sites & documentation, Prioritize and manage content update & migration

●Institute Governance practicesDirected roadmap

●Plan for continued redesign of site and content

●Manage data ingestion and user-access to GenAI-powered Cybersecurity Chatbot

●Managed requirements, tracked schedule, and aligned cross-functional priorities.

Memorial Sloan Kettering Cancer Center – Remote

Infrastructure Project Manager, Network Security Engineering

Nov 2023 – Oct 2024

●Formalized PM practices within the NSE group; aligned execution with SAFE principles.

●Establish Infosec technology maturity models for future evolution candidates

●Create and manage Infosec product roadmaps, Contribute to PI planning sessions

●Manage policy and standards improvements and ServiceNow updates.

●Mentor Infosec SMEs on fundamentals of Project management to cultivate future product Managers

●1 Year Contract. IT funding reduction removed the possibility for extension.

CVS Health – Woonsocket, RI (Hybrid)

Senior Business Analyst Product Manager

July 2015 – Oct 2023

●Sr Business Analyst role leading projects for: pharmacy operations, Point-of-Sale, multiple Data Warehouse migrations to Cloud, Extracare migration to personalized offering outreaches, Operational integration with PBH providers, Operational integration with AETNA, Patient multichannel outreach for health related communications. Multiple channel outreach improvements (Web, SMS, In-person, email) and synergy.

●Championed agile process migration improvements; integrated architecture (UML) with user stories.

●Adherence to MVP, ensure solutions incorporate metrics to support business analytics

●Manage Data Warehouse Multi-channel outreach products that are highly configurable. No SDLC required

●Led feature estimation, BA planning, participated in PI Planning, communicated across matrixed org

●Worked with Business and Dev orgs to ensure BA services and products had high value to Organization

ICON Clinical Research – North Wales, PA

BA / BI Manager, PMO Leadership

Dec 2013 – Sept 2014

●Purpose of hire: Established BA Center of Excellence within PMO

●Standardized Processes and products, Hired contractors

●Led a 20-person team of Business and BI Analysts; governed project portfolio demand and execution.

●Created PAL (Process Asset Library); implemented Lean Six Sigma training across team

●Hiring director left. New Director re-org eliminated BA Skill center

eBay Enterprise (GSI Commerce) – King of Prussia, PA

Business Analysis Manager

Mar 2012 – Sept 2013

●Rebuilt 15-person BA CoE; introduced governance, training paths, and competency models.

●Instituted career ladders, onboarding standards, and performance review cadence.

●Standardized process specifications and SDLC documentation across 3rd-party systems.

●New CTO re-org eliminated BA skill center

IMS Health – Collegeville, PA

Sr. Project Manager, Data Warehousing (Contract)

Sept 2011 – Feb 2012

●Directed multiple global data warehouse projects; led requirements workshops and backlog creation

●Ebay outreached with BA manager role offer

21st Century Insurance – Wilmington, DE

Process Improvement Lead (Contract)

May 2011 – Aug 2011

●Objective: establish Continuous IT process improvement culture

●Designed automated workflows using Serena Business Manager.

●Facilitated cross-org brainstorming sessions for process improvement initiatives.

●IT funding reduced. Looked for more stable employment

GSI Commerce – King of Prussia, PA

Business Analysis Manager

May 2006 – Aug 2010

●Sr Business Analyst role leading projects for: pharmacy operations, Point-of-Sale, Web improvements, Customer Service, Fraud detection, Inventory Management, Supply chain management

●Managed BA skill center. Created BA onboarding program, PAL governance, and performance KPIs.

●Worked with Business and Dev orgs to ensure BA services and products had high value to Organization.

Lockheed Martin Corporation – King of Prussia, PA

Sr. Staff Systems Engineer / Work Element Manager

1996 – Mar 2006

●Led 35-person team delivering system architecture for DoD/NRO programs (e.g., GPS III, TCA).

●Recovered 5 at-risk programs via disciplined process rectification and stakeholder alignment.

●Defined BA and architecture methodologies (DODAF); received President’s Award for Excellence.

●Provided Project management, requirements and architecture engineering support to complex DOD & classified programs including GPS III, Joint Strike Fighter program, NRO & NSA systems.

●Led 35+ engineers and drove major lifecycle process improvement efforts.

●President’s Award recipient for program turnarounds and customer satisfaction gains.

●Awards for best run IRADS & institutionalizing associated process improvements

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