Customer Service Sales Support
Resume:
MAHENDER SINGH
OBJECTIVE
Dedicated and results-driven retail professional with proven
experience In customer service, team leadership, and sales strategy. Committed to delivering exceptional service and streamlining operations to enhance team performance and customer satisfaction. Thrive in fast-paced environments with a strong focus on multitasking and attention to detail.
EXPERIENCE
Citizen boutique
08/2017 - 02/2020
CRO
. Engaged with walk-in clients and responded to queries.
. Demonstrated product features and provided after sales support.
.conducted marketing calls and supported brand
promotions.
Fossil india Pvt. Ltd.
02/2020 - 05/2022
CRO
.Delivered personalised service to customers, increasing repeat business.
- Actively promoted products to drive sales.
- Built strong relationships with customers to boost brand loyalty.
- Ensured all customer concerns were addressed promptly and professionally.
Select city-walk Retail.
05/2022 -
Team Leader
- Lead and motivate the sales team to achieve daily targets.
- Ensure high levels of customer satisfaction through excellent service. - Handle customer queries, feedback, and complaints professionally.
- Maintain store displays and merchandise to company standards.
- Manage cash transactions and maintain Daily Sales Report (DSR).
- Forecast sales trends and manage stock movement.
EDUCATION
University of Delhi
2021
BA Programme
National institute of open school
2012
12th
CONTACT
A-411, Durga Vihar New Delhi
************@*****.***
SKILLS
Team leadership
Customer service & relationship
management
Sales strategy & Target
Achievement
Basic Excel & Daily Sales
Reporting
Inventory & Stock Management
Quick Learning & Adaptability
Visual Merchandising
ADDITIONAL INFORMATION
ROLES & RESPONSIBILITIES
- Maintained the store’s overall performance, organisation, and cleanliness. - Scheduled staff shifts and ensured appropriate shift coverage.
- Managed inventory including stock inward and outward tracking.
- Achieved monthly and quarterly sales targets.
- Maintained Daily Sales Report (DSR) with accuracy.
- Handled cash transactions and worked as a cashier during peak hours. - Conducted sales forecasting and stock planning.
Contact this candidate